Kudos to Darby
Our automated process that opens monthly change tickets for the Windows team should now be working properly. Darby (Production Services) made a change this weekend, tested the process, and everything works as expected. Looks like an update from earlier this year introduced a bug that causes some issues when pulling data from email (using scauto) and assigning that data into variables. Darby created a workaround, as suggested by HP. Congrats on resolving this long running problem!