I wanted to share this interesting article from CIO Magazine, about how employees are increasingly rejecting clunky enterprise software. It seems an extension of BYOT ("Bring your own technology"), the preference to use personal devices (iPads, smartphones .. even netbooks) rather than the often-outdated workstations and laptops issued by central IT.
In his article, Adam Hartung reviews an industry survey of 281 managers of manufacturing companies. A brief review of the results:
- Managers tend to bypass the big enterprise systems if the interface is hard to use. 75% admit to using other open source tools, spreadsheets, and cloud-based applications instead of the clunky enterprise software.
- Managers are less likely to take a job if they can't use cloud-based applications, or use their personal devices to access enterprise systems.
- 66% of managers say they are likely to change jobs if their employer's corporate software is too difficult to use.
- Today's managers often work non-traditional hours, or during vacation (although I would encourage an appropriate work-life balance) and expect to be able to access their work remotely through personal devices.
- These trends increase with younger managers.
The most telling is this conclusion from the article: In the old days, central IT would keep these managers in line. A simple call up the chain to the CIO, and the rogue manager would be brought back into doing things the way IT intended them to be done. But today that defector is just as likely to be the CIO, COO, CFO or CEO.
BYOT is changing the way we need to approach IT management. And as this article indicates, we need to look beyond just the device, and consider the whole IT landscape.