Today's reading "How to Give and Receive Criticism" comes from the March Issue of BusinessWeek. In this article, Bruce Weinstein, a corporate consultant and public speaker known as The Ethics Guy, gives us some very important advice about criticism, which we would include in our understanding of feedback.
Weinstein notes that "How we give and receive criticism speaks volumes about our character, so this column is an appropriate venue for considering better and worse ways of criticizing people and how we ought to respond when someone finds fault with our own work." He gives some simple advice:
Begin by acknowledging something the person you are about to criticize has done well or you appreciate.
Focus on what the person has done, not on him or her personally.
Conclude by expressing your hope that the person will consider what you have said.
Resist the urge to dismiss the critic.
Recognize that you may not be right.
Realize that "ad Hominem" attacks are likely more about the person making them than about you.
And, I would add to Weinstein's advice, say "Thank you."