Free EIU Reports

The Economist Intelligence Unit is offering these six reports (FOR FREE) on
the Customer/company relationship with emphasis on the customer experience.
They are PDF documents. All you have to do is clink on the links to view
and read. I hope some of you will find these reports useful:

http://www.eiu.com/site_info.asp?info_name=SAP_Beyond_transactions&page=noad
s&rf=0

Thanks!!!