I can't wait for more hands-on.
The Wiki Workplace...what a concept. I have worked in the same mundane, hierarchy driven company for 25 years, I cannot fathom being able to have an idea that may actually be implemented. Oh sure, we can have our "skip-level" meetings with managers one step above ours but all that is just smoke and mirrors. They are just trying to appease the masses, make us think that what we say really matters when in actuality, it really doesn't. While this chapter talks about implementing wiki into the workplace to replace these skip level meetings, add valued insights from the people in the trenches, and build a resource available to all employees, I would really like to SEE how it works. The idea is great, and the example of Best Buy's "bottom-up approach" is fascinating, but I still want to SEE how it works. When Krista set up our wiki page, how did she go about it? How are we going to add all the information we have in deli.cio.us (and Thinkature)?
I can see how the Team will work, this is the fun part and the most important. If the teamwork is good, the time allocation, decision making, resource allocation, and communication will follow (Tapscott and Williams, 2006. pp. 259-263). The statement made by Ross Mayfiled, CEO of Socialtext says it best, he suggests that part of the reason wikis are popular and useful is inherent in the collaborative tools themselves; asking users to share control, and foster trust. "The more participation that you have...the greater quality you'll have in a project, in the same way that an open source works" (Tapscott and Williams, 2006. p. 254).
On p. 264 in Tapscott and Williams, clear goals, structure, discipline, and leadership in the organization will perhaps be more important in the virtual workplace because of the sub-existence of leadership. I can see that working it's way out in this class. It still confuses me as to where we will end up, but the hands-on learning on how to get there will be the reward.