Social Psychological Aspects of Computer-Mediated Communication
Kiesler, Sara, Siegel, Jane, and McGuire, Timothy W. (1984) Social psychological aspects of computer-mediated communication. American Psychologist, Oct. 1984, 1123-1134.
This article is among the first that note changes in organizational communication within digital environments:
- centralization of control because it is easier to keep tabs on co-workers and subordinates
- flattened hierarchy due to universal access within the organization
- lack of social cues
- anonymity and attendant uninhibited verbal behavior (i.e. flaming)
- norms and etiquette based on programmer/hacker culture
- changes in coordination of discussions (turn-taking, etc. Also, cmc groups took longer to reach consensus than did f2f groups, and exchanged fewer remarks in the time allowed to them )
- changes in the participation and/or influence of dominant individuals
- changes in normative control
- again and always, uninhibited verbal behavior
There’s a quote on 1131 that seems relevant to my work with IP:
.. For example, absence of computer etiquette is a transient problem, but it is one that raises significant policy debates over rights of computer users to privacy and freedom of exploration. A more permanent effect might be the extension of partiicpation in group or organizational communication. This is important because it implies more shared information, more equality of influence, and, perhaps, a breakdown of social and organizational barriers.Finally, they call for interdisciplinary research in CMC — interesting, considering the fact that so many disciplines were trying to stake their claim to (or within) the field at that time.