Delivering the WOW experience!

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Nice description of our awesome libraries and staff over on this blog:

What a great example of "Learning in the Libraries" and made me think of this paper/presentation from ACRL:

Delivering a WOW User Experience: Do Academic Libraries Measure Up?

Program Description
The annual Great Retail Shopping Experiences survey identifies the qualities that contribute to a WOW experience, a user experience that is extraordinary. This paper closely replicates the survey to determine the extent to which academic librarians and their user communities agree on whether the library delivers a WOW experience. Attendees will learn how engagement,executional excellence, brand experience, expediting and problem recovery come together for the academic library WOW experience.

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This page contains a single entry by katep published on May 18, 2011 10:30 AM.

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