Nice description of our awesome libraries and staff over on this blog: http://warmedtheworld.blogspot.com/2011/05/made-my-day-every-single-person-i.html
What a great example of "Learning in the Libraries" and made me think of this paper/presentation from ACRL:
Delivering a WOW User Experience: Do Academic Libraries Measure Up?
| Program Description |
| The annual Great Retail Shopping Experiences survey identifies the qualities that contribute to a WOW experience, a user experience that is extraordinary. This paper closely replicates the survey to determine the extent to which academic librarians and their user communities agree on whether the library delivers a WOW experience. Attendees will learn how engagement,executional excellence, brand experience, expediting and problem recovery come together for the academic library WOW experience. http://s3.goeshow.com/acrl/national/2011/client_uploads/handouts/delivering_wow.pdf |
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