Questions and Answers about DeskTracker
We began putting DeskTracker in use across the libraries last week. We've apparently taken to it quite enthusiastically, because the performance seems to be slowing down. We've contacted the vendor and they're working on it. In the meantime, since we've been hearing many of the same questions when introducing DeskTracker to staff, we thought we'd address them here.
Couple of things to keep in mind:
1. The definition of reference may be a bit different than that which we've previously defined. If there is any kind of bibliographic aspect to the question and the question can't be answered purely by recourse to floor plans, phone directories and similar, then it's reference. See RUSA's page for details.
2. We're collecting more information than before and there's a workflow change as a result.
But:
1. We get as much out of it as we put in, so the more, the better. PLEASE DON'T GUESS PATRON TYPE. If you don't know the answer, leave it blank.
2. We are trying to describe what we do within the framework of the ARL definitions, so when things aren't a perfect fit, use your judgment to best describe what you do.
Questions and Answers:
The questions and answers have been moved to the new Desk Tracker FAQ