Customer surveys associated with Customer Service training are being distributed at branch library service points. The survey will run over a 7 day period beginning Monday, November 16, 2009.

Purpose of the survey:

·         Gather data on current user perceptions of service. The goal is to provide current data against which progress can be measured from baseline data collected the past three years.

Dates administered:

·         Monday, November 16 through Sunday, November 22, 2009.

How to distribute:

·         When assisting users at one of the listed service points, staff should ask if the person is willing to fill out a survey. If they decline to fill out a survey, that is okay. There is no limit to the number of surveys users can return. If the person is in the Libraries for multiple purposes, they can fill in more than one survey. A stack of surveys should also be left at the service point for customers to fill out without prompting.

·         Please review the IADS Online Training on the Veterinary Medical Library student blog under Training and Guides. Please concentrate on the Customer Service sections, and respond that you have read this blog and reviewed those sections.

Periodic Hourly Counts will run all week -- Sunday, November 8 - Saturday, November 14. Remember to check the gate count record it on the sheet every hour on the hour, open to close!

Please post your initials in a comment to indicate you've read this post.

CELEBRATE WITH US!

October is National Medical Librarians Month

And

National Information Literacy Awareness Month!

Health Sciences Libraries Staff and Student Appreciation Lunch

Friday October 23, 2009

11:30 am  -  1:00 pm

555 Diehl Hall

Please join us for a special celebration recognizing our outstanding group of health information professionals and students at the Health Sciences Libraries. We are hosting a Staff and Student Appreciation Lunch on October 23, 2009 from 11:30 am - 1:00 pm in Room 555 Diehl Hall. Bring along your co-workers and your appetite for delicious salads and sandwiches, desserts, and merriment.

We have two very special guests, Frank Cerra, Senior Vice President for Health Sciences and Wendy Lougee, University Librarian, joining us for our celebration at 11:30

See you at the party!  We will be assuming that all our student workers will be attending, so if you cannot attend, please email Michelle at orrxx008@umn.edu to let her know.

- Andre

A significant downtime period affecting many library systems and nearly all enterprise and university-wide applications supported by the Office of Information Technology (OIT) is scheduled to start at 2:00 a.m. on Saturday, October 24, and conclude at 12:00 noon on Sunday, October 25. 

Please note that some of the systems listed as "available" during the outage will have some brief periods of unavailability, which will occur on each end of the downtime period to switch services from servers in one location to another.  

Library Systems Expected to REMAIN AVAILABLE:

* MNCAT Classic (Aleph OPAC) for searching only, with:
        -- NO access to account-based services: Your Account, 
recall/renewals, GetIt.
        -- NO access to Aleph staff software, including online 
circulation, cataloging, etc.
* Find It / E-Journals A-Z / Citation Finder (SFX)
* Libraries core Web Site (www.lib.umn.edu/*) -- this will be a 
minimized version presenting most-frequently used links only
* Unit and departmental web sites (*.lib.umn.edu), such as 
busref.lib.umn.edu or sciweb.lib.umn.edu
* Bio-Medical Library web site (www.biomed.lib.umn.edu)
* EZ Proxy
* UThink (Movable Type)
* E-Res (E-reserves, Docutek)
* Online Finding Aids (DLXS)
* Images
* ILLiad
* Refworks
* Minnesota Reflections (CONTENTdm)

*****************************************

Library Systems that WILL BE DOWN FOR THE DURATION OF THE OUTAGE:

* MNCAT Plus (Primo)
* Libraries OneSearch / article search box through UGVL, MNCAT Plus and 
myU portal (MetaLib)
* AgEcon Search (DSpace)
* University Digital Conservancy (DSpace)
* EthicShare
* HarvestChoice
* PURL resolver
* Media Repository Alpha
* Aleph staff software, including online circulation, cataloging, etc.
* Verde
* Libraries Staff Wiki

As stated above, nearly all university-wide systems -- including 
PeopleSoft, e-mail, UMCal, Active Directory, NetFiles, etc. -- will NOT be available during the outage window.  

I expect Saturday and Sunday student workers to initialize that they have read this posting.  Thanks.  - Andre

• Call on line
• Press switchhook/[FLASH]
• Hear "Enter"
• Dial code *1
• Call is held
• Hear dial tone
• Dial 5 digit phone number
  Andre: 4-5376
  Laura: 5-1739
  Lisa: 4-4211
  
• Announce transfer "You have a call from the Reference desk"
  
• Hang up
• Call is transferred to the staff member.
  

Periodic Hourly Counts will run all week -- Sunday September 20- Saturday September 26. Remember  record it on the sheet every hour on the hour, open to close!

Please post your initials in a comment to indicate you've read this post.

Thanks, Lisa

Periodic Hourly Counts!

Periodic Hourly Counts will run all week -- Monday, August 10 - Saturday, August 15. Remember  record it on the sheet every hour on the hour, open to close!

Please post your initials in a comment to indicate you've read this post.

Thanks, Lisa