Customer surveys associated with Customer Service training are being distributed at branch library service points. The survey will run over a 7 day period beginning Monday, November 16, 2009.
Purpose of the survey:
· Gather data on current user perceptions of service. The goal is to provide current data against which progress can be measured from baseline data collected the past three years.
Dates administered:
· Monday, November 16 through Sunday, November 22, 2009.
How to distribute:
· When assisting users at one of the listed service points, staff should ask if the person is willing to fill out a survey. If they decline to fill out a survey, that is okay. There is no limit to the number of surveys users can return. If the person is in the Libraries for multiple purposes, they can fill in more than one survey. A stack of surveys should also be left at the service point for customers to fill out without prompting.
· Please review the IADS Online Training on the Veterinary Medical Library student blog under Training and Guides. Please concentrate on the Customer Service sections, and respond that you have read this blog and reviewed those sections.



