a heart with a twist of lemon

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{David Mackereth 8:24:03 PM} I have now had numorous instances where I have called Dell Tech Support about problems with my computer shutting down on its own without notice and they have misdiagnosed it. After some attempts with Dell Tech Support and still having a faulty computer I brought it into computer services at the University of Minnesota. They have told me that I have a faulty motherboard and it needs to be replaced or needs replacement parts. I am not sure how long my warranty goes until but I know that you have records of my previous calls to Tech Support regarding this same problem only I was given an incorrect solution. So I was wondering if my warranty still covers getting a new motherboard and if not what the estimate would be on getting a new one of those? Thank you.
{Sandeep_Shonik 8:24:11 PM} Thank you for contacting Dell Technical Chat. My name is Sandeep. May I have your complete name and telephone number as on our records?
{David Mackereth 8:24:47 PM} My name is David Mackereth but it may be my fathers name on the records and his name is Daryll
{David Mackereth 8:25:04 PM} the phone number is xxx.xxx.xxxx
{Sandeep_Shonik 8:25:10 PM} Thank you
{Sandeep_Shonik 8:25:47 PM} The systems service contract expired on- 2005-08-28 .
{Sandeep_Shonik 8:26:40 PM} You can contact our order support people and buy the motherboard.They will give you the cost information.I don't have it with me because I am in the technical support department.
{David Mackereth 8:26:50 PM} That was 3 days ago, yet there are records of my contacting Dell with this same problem previous to that
{David Mackereth 8:27:04 PM} and they came up with an incorrect solution
{Sandeep_Shonik 8:27:31 PM} David, do you have any case number from the previous call?
{David Mackereth 8:27:38 PM} 24421643
{Sandeep_Shonik 8:28:00 PM} This case is almost two years old.
{David Mackereth 8:28:26 PM} there should be one that was just a few months ago
{Sandeep_Shonik 8:28:39 PM} its 217 days old.
{Sandeep_Shonik 8:28:48 PM} there are just two cases.
{Sandeep_Shonik 8:29:09 PM} its about spontaneous system shutdown.
{David Mackereth 8:29:12 PM} yes
{David Mackereth 8:29:29 PM} and they had me rebuild everything
{Sandeep_Shonik 8:29:39 PM} when did you last contacted us?
{David Mackereth 8:30:03 PM} it was probably in the last 6 months
{Sandeep_Shonik 8:31:18 PM} we would have still considered if the case was ongoing for the last 15 days.But six month is a long time.We do replace a part if the issue is ongoing for last 15 days or a month and the warranty expires.
{David Mackereth 8:32:03 PM} so there is nothing you can do?
{Sandeep_Shonik 8:33:56 PM} personally I would love to replace the motherboard because the warranty expired just three days ago but according to policy I can't do it.
{David Mackereth 8:34:22 PM} even though my computer has had problems on previous occasions?
{Sandeep_Shonik 8:34:59 PM} I understand but its is avery old issue.
{Sandeep_Shonik 8:35:46 PM} the link for order support is- http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs&~ck=mn

{Sandeep_Shonik 8:37:15 PM} Have a nice day

In conclusion: i do not have a fully operational computer right now so don't expect many updates, not like i have had many recently because of work. ALSO NEVER BUY ANYTHING CREATED BY DELL! cause you know what dell ryhmes with...hell...so that means it must be bad.