August 2008 Archives

Value Ports!!!

| No Comments


Okay, so the biggest change over the summer is our use of the new value ports (cash to card). Our old machines will no longer work. The patron has to use the new value port as seen above. The new system was put in place so that patrons could add value on their UCards or GopherGold cards using their check cards online. Unfortunately, there have been some snags in that process. Hopefully, by October patrons will be able to go online and add value to their cards using a check card.

Since the UofM has changed the method of adding money to card, they have also had to change the UCard itself. You will notice that new UCards only have one magnetic strip. The issue with this change is that any amount of money you had on your old card will no longer show up. For example, if you left for the summer and have $20 on your UCard and you come the first day of class to print your schedule that $20 will be gone. You will have no usable cash on your UCard. However, if a patron wishes to get that money transfered back onto their UCard they can go to the UCard office in Coffman and they will transfer your old balance onto your new UCard. This doesn't mean you have to buy a new UCard it just means that the new system doesn't recognize the old cash on your card.

If anyone is having problems with the new method or is upset that their old money isn't showing up, we do have new courtesy cards that work in the new machines. The new courtesy cards are kept in the same place and are worth 85 cents.

The new machines are a little tricky for people to get used to. The new cash to card machine is more like using a credit card at a gas station (a quick in and out of the card). The printers and copiers are more like swiping your card at a grocery store. At the print station the swiper is actually a part of the keyboard. I encourage you to walk around in your first few days back and check out the new system. Give everything a try so you can accurately instruct patrons about how to use the new machines. Also check out an expertly written article Evaluating New Debiting System written by our very own Nick Fugate. If you have any questions, please, let a supervisor know.


Lost UCards

| No Comments

We have new procedures for dealing with lost UCards. Any lost UCard will now be stored in a locked drawer in Nick's Desk. When you place a card in the drawer, you will have to fill in information about the card on a sign in/sign out sheet. The sheet asks for the last four digits of the student ID number, date and your initials. When someone comes looking for a lost UCard you will follow a similar procedure. You will go to the locked drawer and then fill in the date it was picked up and your initials. This way we have a secure spot for the UCards and also a method of keeping track of when they were placed and removed from lost and found. Please ask a supervisor about how to get into the locked UCard drawer. Thanks


June 2013

Sun Mon Tue Wed Thu Fri Sat
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
Powered by Movable Type 4.31-en