Library Jargon

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Thanks to reference librarian Kristen Mastel, I came across this article about what library terms our patrons commonly use/understand.

Here are some of the highlights:

  • "Common correctly understood terms include "find books", "find articles" and other combinations using natural language target words that correspond to the end product the user is seeking."
  • Words that patrons don't commonly understand: "database," "library catalog," "e-journals," "index," "interlibrary loan", "periodical," "serial," "reference," and "resource."

Just something to keep in mind as the public face of the library . . . when in doubt, try to use simple, neutral (non-library specific) language if you have a confused patron.

Here's a link to the article, just in case you're interested: http://lj.libraryjournal.com/2012/03/academic-libraries/users-dont-know-what-libraries-are-talking-about-studies-find/

Happy almost-Friday!

Elisabeth

2 Comments

Wow, so is this a typical type of research in library studies?

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