June 2012 Archives

"Out of Order" sign

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Hi all,

I wanted to remind you of the procedures at Magrath if there is a technology-related issue (printer on the fritz, UPrint system down, unhappy computer, etc).

Your first step is to ALWAYS take a look at the problem yourself. Ask the patron to show you which machine they're referring to, and go with them to try and recreate the problem yourself. Most of the time you won't be able to do anything to fix the issue (again, like if the UPrint system is down), but doing a little recon work to reconfirm the patron's concern is always an excellent idea.

Next, please inform a full-time staff person about this issue. Nick, Steve, Terry, and I will be your first line of defense in dealing with these concerns.

Finally, please print an "Out of Order" sign (located on the desktop). Either you or the staff person should write a brief description of the problem; then, hand it over to the library staff person (so we can report it to Library IT); finally, please tape the sign to the offending equipment.

Any questions? Please be sure to ask! We're always happy to help.

Thanks much,

Elisabeth

CybraryN

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Hello all,

Please remember to start CybraryN when you turn on the computer each morning. It's good to have it ready at the beginning of each day so that we can use it right away when a patron would like a card -- rather than waiting 5 minutes for the program to boot up. :)

Thanks, as always!

Elisabeth

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