Recently in Copiers and printers Category

Plant Path Printer

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(Try saying that three times fast!)

There have been some problems with the printer in Plant Path -- namely, that the CBORD (the thing where you swipe your UCard) screen is going blank. It is still able to read the cards, but there is no indication on the CBORD itself that the card is recognized.

Fortunately there's a quick fix to this problem. If you have this happen during one of your shifts, look at the back of the CBORD -- there's a large-ish black and silver connector cable in the middle. Try jiggling the connector back and forth, and then finally push it as far as it will go into the back of the box. We'll work on permanently fixing this problem soon, but for now, we'll go the low-tech route.

Please ask Elisabeth if you have any questions about this issue!

CFANS Printing

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You may get CFANS students (College of Food, Agricultural, and Natural Resource Sciences) in Magrath who have questions about printing. Here's the scoop:

~ CFANS students get $30/semester from their department for printing purposes
~ However, that money only works in CFANS labs -- NOT in general labs like Magrath.

Where are these labs? Glad you asked. Here's a website that explains it a little more thoroughly and lists the locations:

http://oit.cfans.umn.edu/students/computerlabs/printconservation/

Coffee B50 and Ruttan 314 are the closest labs to Magrath that are CFANS-equipped; Green Hall 210A and Skok Hall 35 (by the old Forestry Lib) are also reliable labs.

"Out of Order" sign

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Hi all,

I wanted to remind you of the procedures at Magrath if there is a technology-related issue (printer on the fritz, UPrint system down, unhappy computer, etc).

Your first step is to ALWAYS take a look at the problem yourself. Ask the patron to show you which machine they're referring to, and go with them to try and recreate the problem yourself. Most of the time you won't be able to do anything to fix the issue (again, like if the UPrint system is down), but doing a little recon work to reconfirm the patron's concern is always an excellent idea.

Next, please inform a full-time staff person about this issue. Nick, Steve, Terry, and I will be your first line of defense in dealing with these concerns.

Finally, please print an "Out of Order" sign (located on the desktop). Either you or the staff person should write a brief description of the problem; then, hand it over to the library staff person (so we can report it to Library IT); finally, please tape the sign to the offending equipment.

Any questions? Please be sure to ask! We're always happy to help.

Thanks much,

Elisabeth

Printer Paper

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Hello everyone,

We have changed where we are storing the reams of paper for the Circulation printer (the one right next to the Circ Desk) and those for the public copiers/printers. There are two separate locations:


  • The Circ printer paper is located on the shelves behind Elisabeth's cube, right by the coat rack (and underneath the extra toner)

  • The public copy/printer paper is located in the flippers behind Elisabeth's cube -- 2nd from the top on the left-hand side (it has a handy label in the upper left-hand corner)


Please be sure to keep these reams of paper separate.

Confused? Questions? Comments? Concerns? Have no idea where the flippers are? Please come and ask!!

Elisabeth

New flash drive . . .

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. . . is now in the locked key box!

Please be careful when lending this out to patrons who want to use the scanner -- we want the drive to come back to us. As always, if you have any questions, ask Nick or myself.

Cheers,

Elisabeth

Courtesy Card Usage

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Hello all,

It has been requested that all the libraries review the use of courtesy cards when it comes to helping patrons. Magrath Circulation has a courtesy card with $10 in value in our locked key box. This value is reset to $10 at the beginning of every month.

When to use this card to help patrons:

* When there is a mechanical/technical error with the printer or the
  copier including a jam or other problem and the patron has lost
  money on their own card.
* When there is a computer issue when sending the job to the
  uniprint station such as if a patron chooses black and white and
  is charged for color printing.

When NOT to use the courtesy card:

* Do not use the card if a patron says they do not have a UCard or
  enough money to print even if it is "only" one page.  If the
  patron does not have a UCard inform them they may buy a copy card
  from the Value Port, but be sure to tell them that the card costs
  $1 and that it comes with no value on it.
* Do not use the card if the patron is complaining about something
  which you determine to be a user error.  If the patron printed
  extra pages they didn't want such as almost empty pages from the
  internet we cannot refund them.

When using the courtesy card do not hand it to the patron. Always use the card yourself so that we do not lose the card and so that it is not used for things it shouldn’t be used for. If using it yourself keeps you away from the desk for a short while get Perry, Alli, Steve, or I to cover the desk while you use the card. When you’re done using the card remember to put the value remaining on it and the date on the little brown case so we can keep track of the value. In summary, use the card to help people with mechanical or technical problems, but do not use the card if the problem was user error or if the patron does not have a card or money. Also, if a patron becomes upset that you are unable to help them because of user error please get a supervisor to speak with them or if none of us are available give a business card to the patron. If you have any questions about any of this such as what constitutes mechanical and user errors please let me know.

Thanks,

Nick Fugate

Value Ports!!!

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DSCN0537.JPG


Okay, so the biggest change over the summer is our use of the new value ports (cash to card). Our old machines will no longer work. The patron has to use the new value port as seen above. The new system was put in place so that patrons could add value on their UCards or GopherGold cards using their check cards online. Unfortunately, there have been some snags in that process. Hopefully, by October patrons will be able to go online and add value to their cards using a check card.

Since the UofM has changed the method of adding money to card, they have also had to change the UCard itself. You will notice that new UCards only have one magnetic strip. The issue with this change is that any amount of money you had on your old card will no longer show up. For example, if you left for the summer and have $20 on your UCard and you come the first day of class to print your schedule that $20 will be gone. You will have no usable cash on your UCard. However, if a patron wishes to get that money transfered back onto their UCard they can go to the UCard office in Coffman and they will transfer your old balance onto your new UCard. This doesn't mean you have to buy a new UCard it just means that the new system doesn't recognize the old cash on your card.

If anyone is having problems with the new method or is upset that their old money isn't showing up, we do have new courtesy cards that work in the new machines. The new courtesy cards are kept in the same place and are worth 85 cents.

The new machines are a little tricky for people to get used to. The new cash to card machine is more like using a credit card at a gas station (a quick in and out of the card). The printers and copiers are more like swiping your card at a grocery store. At the print station the swiper is actually a part of the keyboard. I encourage you to walk around in your first few days back and check out the new system. Give everything a try so you can accurately instruct patrons about how to use the new machines. Also check out an expertly written article Evaluating New Debiting System written by our very own Nick Fugate. If you have any questions, please, let a supervisor know.

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What to do with copier, cash to card or printer problems

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Cash to Card

If our Cash to Card machine is malfunctioning call the UCard office at 6-9900. Ask for either Mary or Sarah and give them our location and a brief explanation of what is wrong with the machine. According to the UCard office, the estimated time until service is about 2-3 hours after your call. Let patrons know that the machine is not working, that you have called in about the problem and that it should be fixed in the next couple of hours. You can also refer them to the cash to card machine in the St. Paul student center.

If a patron loses card value or cash due to machine malfunction, or because of a problem with the card itself, a cash refund must be obtained through the UCard office. If a patron still needs to copy or print, offer the use of courtesy card (If you don't know where these are please ask a supervisor).


Copiers

Most of the problems with the copiers we are now expected to repair ourselves. If there is a paper jam, do your best to find the location of the jam and remove the paper. If you are having problems locating the paper jam, ask for the help of a supervisor. If the copier runs out of paper it is your responsibility to refill it. The paper for the copier is located on the first floor. If you need additional instructions feel free to ask. Any other problems such as, the copier being out of toner or offline, can be passed on the Amy Gmur or Amy Boemer (check the phone list). If neither of the Amys are available, contact the supervisor on duty. Most importantly, If the problem is beyond a quick fix, put up an out of order sign (located in the drawer to the left of the phone).

Uniprint

The Uniprint procedures are almost the same as the copier's. If paper runs out you can refill it. The paper for the Uniprint is behind the reference desk. For any other problems contact Amy Gmur or Amy Boemer. Once again, if you can reach one of the Amys, ask your supervisor.

If money is lost during printing, you can let them use a courtesy card. If it is a large amount of money, get their contact information and how much money lost and give the information to your supervisor.

Hopefully, this post has been a nice review of what to do when faced with an equipment problem. Remember, next time you have a problem with cash to card, copiers or uniprint and you are not sure what to do, check the blog and see if you can answer your questions here.

Thanks

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