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January 13, 2010

Courtesy Card Usage

Hello all,

It has been requested that all the libraries review the use of courtesy cards when it comes to helping patrons. Magrath Circulation has a courtesy card with $10 in value in our locked key box. This value is reset to $10 at the beginning of every month.

When to use this card to help patrons:

* When there is a mechanical/technical error with the printer or the
  copier including a jam or other problem and the patron has lost
  money on their own card.
* When there is a computer issue when sending the job to the
  uniprint station such as if a patron chooses black and white and
  is charged for color printing.

When NOT to use the courtesy card:

* Do not use the card if a patron says they do not have a UCard or
  enough money to print even if it is "only" one page.  If the
  patron does not have a UCard inform them they may buy a copy card
  from the Value Port, but be sure to tell them that the card costs
  $1 and that it comes with no value on it.
* Do not use the card if the patron is complaining about something
  which you determine to be a user error.  If the patron printed
  extra pages they didn't want such as almost empty pages from the
  internet we cannot refund them.

When using the courtesy card do not hand it to the patron. Always use the card yourself so that we do not lose the card and so that it is not used for things it shouldn’t be used for. If using it yourself keeps you away from the desk for a short while get Perry, Alli, Steve, or I to cover the desk while you use the card. When you’re done using the card remember to put the value remaining on it and the date on the little brown case so we can keep track of the value. In summary, use the card to help people with mechanical or technical problems, but do not use the card if the problem was user error or if the patron does not have a card or money. Also, if a patron becomes upset that you are unable to help them because of user error please get a supervisor to speak with them or if none of us are available give a business card to the patron. If you have any questions about any of this such as what constitutes mechanical and user errors please let me know.

Thanks,

Nick Fugate

August 29, 2008

Value Ports!!!

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Okay, so the biggest change over the summer is our use of the new value ports (cash to card). Our old machines will no longer work. The patron has to use the new value port as seen above. The new system was put in place so that patrons could add value on their UCards or GopherGold cards using their check cards online. Unfortunately, there have been some snags in that process. Hopefully, by October patrons will be able to go online and add value to their cards using a check card.

Since the UofM has changed the method of adding money to card, they have also had to change the UCard itself. You will notice that new UCards only have one magnetic strip. The issue with this change is that any amount of money you had on your old card will no longer show up. For example, if you left for the summer and have $20 on your UCard and you come the first day of class to print your schedule that $20 will be gone. You will have no usable cash on your UCard. However, if a patron wishes to get that money transfered back onto their UCard they can go to the UCard office in Coffman and they will transfer your old balance onto your new UCard. This doesn't mean you have to buy a new UCard it just means that the new system doesn't recognize the old cash on your card.

If anyone is having problems with the new method or is upset that their old money isn't showing up, we do have new courtesy cards that work in the new machines. The new courtesy cards are kept in the same place and are worth 85 cents.

The new machines are a little tricky for people to get used to. The new cash to card machine is more like using a credit card at a gas station (a quick in and out of the card). The printers and copiers are more like swiping your card at a grocery store. At the print station the swiper is actually a part of the keyboard. I encourage you to walk around in your first few days back and check out the new system. Give everything a try so you can accurately instruct patrons about how to use the new machines. Also check out an expertly written article Evaluating New Debiting System written by our very own Nick Fugate. If you have any questions, please, let a supervisor know.

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August 26, 2008

Lost UCards

We have new procedures for dealing with lost UCards. Any lost UCard will now be stored in a locked drawer in Nick's Desk. When you place a card in the drawer, you will have to fill in information about the card on a sign in/sign out sheet. The sheet asks for the last four digits of the student ID number, date and your initials. When someone comes looking for a lost UCard you will follow a similar procedure. You will go to the locked drawer and then fill in the date it was picked up and your initials. This way we have a secure spot for the UCards and also a method of keeping track of when they were placed and removed from lost and found. Please ask a supervisor about how to get into the locked UCard drawer. Thanks

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April 18, 2008

Manual Checkouts

Just a reminder...If you try to return an item that has a barcode (usually yellow) that brings up a pop up message that reads "item is not found", look for a manual check out form in either the orange or purple folder. If you find a manual check out form that matches the book or document, put both the item and the manual check out form on Elisabeth's desk. If you need a further explaination of this process, please ask one of your supervisors.

Thanks,

March 26, 2008

On Demand Searches

Hello, I just wanted to remind everyone about marking down any on demand searches. Anytime you actually go up to the stacks and help a patron search for an item it needs to be recorded. The statistics sheet that you need to mark is at the circ desk to the left of the phone by the stand up binder. Place a tally mark in the appropriate space whether you found it in the correct location, found it elsewhere, or didn't find it. The library records monthly stats of this information and we noticed our numbers have been decreasing. We just want to make sure this decrease it due to an actual decrease not just an increase in forgetfulness. If you don't know about this procedure, please ask a supervisor. Thanks

October 7, 2007

Salary Reports

Every once and awhile a patron will ask to see the salary reports for the University of Minnesota. They used to print all of the reports, however, recently they have all been moved online. Here are the instructions of how to direct patrons to the salary reports. Once again, it hardly ever comes up, but if it does instructions are now available for you here.

ONLINE REPORTS
Salary information is available on the UM Reports website for use by University faculty and staff. To use it:

1. Go to http://www.umreports.umn.edu
2. Click on User Login. You will be prompted for your University Internet ID (referred to there as your X.500 ID) and password.
3. You will need to read and agree to the University's privacy policies.
4. Click on the Search Reports tab.
5. Set the Filter By Category box to HR & Payroll and the SubCategory to HR Reports.
6. Find Personnel Basic Information in the alphabetical results list, and click on it.
7. Click on Select an Area.
8. Select the department or area in which you are interested, and follow the prompts.
9. To find average salaries for a job classification, search UM Reports for "Job Code Average Salary."

ACCESS TO DATA FOR NON-UNIVERSITY USERS
For specific, short-answer lookups (no more than three per user per day), email to AskUs:

http://infopoint.lib.umn.edu/email.phtml

If summary or trend data is needed, contact the Office of Institutional Research to arrange for assistance: (612) 624-4851.

The homepage for OIR is at:

http://www.irr.umn.edu/

(this info was found at http://faq.lib.umn.edu/public/showRecord.pl?kbrecordid=122&mode=public)


IMPORTANT FACTS


1) Online salary reports can only be accessed by members of the UofM community (faculty, staff) who have an x500 login.

2) Most student x500's do NOT allow access to the salary reports

3) We do not have "guest" logins. And never let someone use your x500 to login to the system.


Thanks

October 5, 2007

Student Staff Work Rules

Welcome back,

Here is a link to the Magrath student work rules. It might be good to review these rules at the beginning of the semester.


Download file

September 28, 2007

Overnight Reserves

Hello,

Lately we have had some issues with overnight reserves. Hopefully, you all are aware that two hour loan reserves checked out after 4pm are not due until 10am the next morning. The problem we have been having lately is that patrons are checking out reserve materials here after 4pm but returning it to Wilson the next morning. If it is returned to another library, the reserve material spends all day in transit, which makes it unavailable to everyone else in the class. So if you work after 4pm, please remind patrons who are checking out reserves that the materials must be returned to Magrath Library.

Thanks,

August 23, 2007

What to do with copier, cash to card or printer problems

Cash to Card

If our Cash to Card machine is malfunctioning call the UCard office at 6-9900. Ask for either Mary or Sarah and give them our location and a brief explanation of what is wrong with the machine. According to the UCard office, the estimated time until service is about 2-3 hours after your call. Let patrons know that the machine is not working, that you have called in about the problem and that it should be fixed in the next couple of hours. You can also refer them to the cash to card machine in the St. Paul student center.

If a patron loses card value or cash due to machine malfunction, or because of a problem with the card itself, a cash refund must be obtained through the UCard office. If a patron still needs to copy or print, offer the use of courtesy card (If you don't know where these are please ask a supervisor).


Copiers

Most of the problems with the copiers we are now expected to repair ourselves. If there is a paper jam, do your best to find the location of the jam and remove the paper. If you are having problems locating the paper jam, ask for the help of a supervisor. If the copier runs out of paper it is your responsibility to refill it. The paper for the copier is located on the first floor. If you need additional instructions feel free to ask. Any other problems such as, the copier being out of toner or offline, can be passed on the Amy Gmur or Amy Boemer (check the phone list). If neither of the Amys are available, contact the supervisor on duty. Most importantly, If the problem is beyond a quick fix, put up an out of order sign (located in the drawer to the left of the phone).

Uniprint

The Uniprint procedures are almost the same as the copier's. If paper runs out you can refill it. The paper for the Uniprint is behind the reference desk. For any other problems contact Amy Gmur or Amy Boemer. Once again, if you can reach one of the Amys, ask your supervisor.

If money is lost during printing, you can let them use a courtesy card. If it is a large amount of money, get their contact information and how much money lost and give the information to your supervisor.

Hopefully, this post has been a nice review of what to do when faced with an equipment problem. Remember, next time you have a problem with cash to card, copiers or uniprint and you are not sure what to do, check the blog and see if you can answer your questions here.

Thanks

August 15, 2007

Welcome - Introduction to Magrath Circ Blog

Welcome,
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This blog has been created to enhance and simplify communication throughout Magrath circulation and stacks.

Student staff will be required to read this blog when arriving at work. It will be bookmarked on all circulation terminals. There may be some entries that will require you to comment as to indicate that you have read the information.

-When a comment is required please show that you've read it by leaving your first name and last initial

All students are encouraged to comment and post entries. Please feel comfortable posting concerns as well as fun tidbits. When posting an entry you will be required to select a category that best fits the entry. This is an open forum. However, because the blog is open to anyone who has the Internet, there are some confidentiality concerns.

- Never use patrons' names or any other information that might specifically describe a patron.

- When voicing concerns, please write about the situation that concerns you rather than a specific person's actions.


- Keep in mind that this is open to the public. Do not put up anything that could potentially offend other people to read. Do not give out any information that could be harmful to themselves or others.


Please use common sense and common courtesy. If any of these rules are broken the entry will be removed from the blog. However, feel comfortable sharing your opinions and comments. They are valued and will be greatly appreciated. Also check out the links to the right. Part of the blog's purpose is to have a lot information in one spot that is easily accessible. If there is anything else you think would be helpful to have a link to, let us know.

Please leave your first name and last initial as a comment once you have read and understood the rules and purpose of the Magrath Circulation blog. If you have further question feel free to leave comments.

Thanks,