Wiley Online Library currently unavailable

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Dear Customer

Please be aware that Wiley Online Library is currently experiencing network problems and is therefore unavailable. Our technical team are working to restore access as a matter of urgency and we will keep you updated when it has been restored.

We apologise for any inconvenience this may cause to you and your website users.


Wiley Online Library Team

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Customer Service Web: www.wiley.com/help Email: customer@wiley.com IM-13-61101 80627

Wiley Online Library and The Cochrane Library Downtime Sep. 28th

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Wiley Online Library

Dear Customer,

We would like to inform you that we are making important upgrades and improvements to Wiley Online Library and The Cochrane LIbrary this 28 September 2013, hence your patrons will experience downtime for approx. 4 hours between 09:00 EDT and 14:00 EDT. There will also be some delays to online publishing between 25 to 28 September 2013.

Our IP range will be changing from: to, do ensure you have added the range to your allowed/authorised list for a seamless access. Please contact Wiley Online Library Customer support if you have issues related to the IP address change.

We apologize for any inconvenience this may cause to you and your website users.

Wiley Customer Support

RefWorks downtime Saturday August 24th

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Beginning on Saturday August 24th at 10:00pm EDT there will be a downtime window for RefWorks lasting until Sunday August 25th at 4:00am EDT. This means that users will not be able to access network paths for RefWorks during this time period, and attempted access will redirect you to a reminder about the scheduled maintenance hours. Below is a converted schedule of the downtime for various global regions:

New York: August 24th 10:00pm - August 25th 4:00am

San Francisco: August 24 7:00pm - August 25th 1:00am

UK: Sunday August 25th 3:00am - August 25th 9:00am

Paris: Sunday August 25th 4:00am - August 25th 10:00am

Sydney: Sunday August 25th 12:00pm - August 25th 6:00pm

Tokyo: Sunday August 25th 11:00am - August 25th 5:00pm

Beijing: Sunday August 25th 10:00am - August 25th 4:00pm

In addition, after the system maintenance has been performed, users may notice brief periods of slow response time while our operations team carries out routine testing to verify system capacity and performance.

We apologize in advance for any inconvenience; however, this system maintenance is necessary to make significant improvements to storage performance issues amidst forecasted usage growth. Please note that this will not compromise any work in your personal RefWorks database. Feel free to contact support@refworks-cos.com if you have questions or concerns, and thank you for your understanding.


The RefWorks Team

Engineering Village Migration Communication

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FYI to EV users

Today, in order to improve user login, Engineering Village has migrated login systems to use the same system as other Elsevier products, such as Science Direct and Scopus.

We do not expect you to see any disruption in service however, if you experience issues with Engineering Village access, please contact Customer Support at eicustomersupport@elsevier.com.>

  • Users who have set up personal user profiles on Engineering Village should have received an email instructing them how to migrate their existing Engineering Village user profile to the new login system.

If you have questions, please contact your Elsevier Account Manager or our Customer Support team at: eicustomersupport@elsevier.com.


The Engineering Village team

This e-mail has been sent to * from Elsevier Academic & Government Marketing Communications, a division of Elsevier B.V., Radarweg 29, 1043 NX Amsterdam, Netherlands, Registration Number: 33156677.

To ensure delivery to your inbox (not bulk or junk folders), please add EVUpdate@mail.elsevier-alerts.com to your safe senders list.

*ScienceDirect and Scopus *will be unavailable due to scheduled maintenance from Saturday, July 20 at 7:00 PM EDT (12:00 MIDNIGHT BST) until Saturday, July 20 at 7:30 PM EDT (12:30 AM BST). It is also possible that you may experience service disruptions such as slower response times and unexpected outages throughout the day.

Please use The World Clock Time Zone Converter to convert the announced planned outage time to your local time.

Thank you for your patience as we strive to update our products. We invite you to follow us on Twitter (@sciencedirect; @scopus) or view our blog for regular communications around product changes and enhancements.

Kind regards,

The ScienceDirect and Scopus Teams

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