ACS Journal Service Disruption
Passed along by Meghan Lafferty ----
System disruption to ACS Publications content, April 27, 2010
ACS Publications is experiencing a severe system disruption resulting in complete or partial loss of access across our ACS Web Editions products including journals, e-books and archives for many of our customers worldwide. We apologize for the inconvenience to you and your patrons. We are working diligently to both restore access as well as trace the root cause of the issue.
While we are working to resolve this issue, your institution may have access partially restored across a limited number of products or features. However, when full access is restored and stable we will send you another email to confirm.
Please visit the Librarian Resource Center (http://pubs.acs.org/4librarians) homepage for up to the minute bulletins on the current situation.
We are also reviewing our customer service and alerting procedures for major interruptions and will be posting our 24 hour Help Desk protocols more prominently for easy access in the future.
PLEASE NOTE: You may receive system generated emails confirming online access to ACS journals with a list of your holdings. Please disregard this message and any action items it contains. As stated earlier, we will contact you directly notifying you when this issue is completely resolved.
We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.
Best,
S. Sara Rouhi
Library Relations
ACS Publications
1155 16th St., NW
Washington, DC 20036
http://pubs.acs.org/4librarians