Solution whe Write and Cite III asks for group code and then rejects it
Just to post this note from Steve Irons for reference, in case we get questions from patrons with a similar problem...
"Over the last week or so, I have come across a few staff computers
where Write-n-Cite III has suddenly decided not to recognize the
computer and asks for a group code. However, when our group code is
entered, it is rejected and the user cannot connect.
I am not sure why this is happening, since all the settings on the
computer appear to be correct. The solution to the problem is to
simply uninstall and reinstall the application."