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August 17, 2012

RefWorks Performance Issues

Subject: RE: HELP! (Thread:152425)
Date: Fri, 17 Aug 2012 10:14:49 -0700
From: RefWorks Support

Thank you for contacting RefWorks-COS Technical Services.

Recently released updates to the RefWorks program have inadvertently introduced some issues that are impacting users. Issues currently reported and in the process of being resolved:

  1. Users are reporting getting a blank page at login when they finish creating a new account. Access to established accounts are not affected.
  2. Additional reports on performance issues when accessing folders under certain conditions. For example, after an import, trying to access the Last Imported folder spins indefinitely.

We are working on these issues at this time and will report to this list as soon as they are resolved.

Thank you for using RefWorks-COS.

Rich Hagala, Technical Support Specialist, RefWorks-COS
ProQuest | 1155 West 4th Avenue, Suite 212 | Reno, NV 89503 USA | +1.775.327.4105
RefWorks-COS is a member of the ProQuest family of brands

August 14, 2012

Scheduled outage and platform improvements on Elsevier's ScienceDirect, Scopus, Hub & Apps

We are keen on making our users’ experience of the SciVerse suite of products as smooth, friendly, and effective as possible. For this reason we listen to our user’s feedback and plan new releases to improve the functionality. To implement these changes, we occasionally need to schedule an outage.

*ScienceDirect, Scopus, Hub, Applications, SciVal, Journals Consult and the Admin Tool are expected to be offline and unavailable for approximately 19 hours beginning Saturday, August 25th, 2012 for scheduled maintenance for a new release. * What are the changes you will see with this new release?

ScienceDirect: Effortless access to relevant information thanks to a new design for journal article and book chapter pages as well as improved user experience for RSS feeds, image search, and other features.

Scopus: Easy updates with Alerts Features functionality improvement.

Hub: Faster and friendlier search capability through several new features.

Please click here to find out the details of the new features per each product.

The downtime by region is expected as follows:

New York Time: 7:30 AM EDT Saturday, August 25th - 2:30 AM EDT, Sunday, August 26th London Time: 12:30 PM GMT Saturday, August 25th - 7:30 AM Sunday, August 26th Singapore Time: 7:30 PM SGT Saturday, August 25th - 2:30 PM SGT Sunday, August 26th We encourage you to share this information with your users to minimize the impact of the outage to their research and teaching schedule.

We apologize for the inconvenience while we improve your Elsevier products.

Kind regards,

The SciVerse Team