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March 18, 2013

If users run into an Ovid login screen

Hi all,

We're gotten two reports of users connecting to Ovid MEDLINE through our website and getting an Ovid login screen that they can't get past. The problem is the same in different browsers. This is puzzling, but using a VPN solves the problem. If you get this question, tell them to use a VPN (download and installation instructions are here: https://www.oit.umn.edu/vpn/downloads-guides/index.htm) to ensure access.

Also, please collect some details and pass them along to me, in case this turns out to be a more widespread problem:
1. Mac or PC
2. Browser? (try multiple browsers)
3. When did the problem start?
4. Does this happen on campus, off campus, or both?

Thanks,
Liz