Please take note that the role Minitex has played in supporting your library's use of OCLC products and services will shift somewhat in the coming fiscal year. As OCLC and Minitex continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will access support for OCLC products and services.
- Beginning July 1, 2009, OCLC members will contact OCLC Customer Support for all questions related to support for OCLC products and services. OCLC's teams of support professionals are available 14 hours a day, Monday - Friday, 6 a.m. - 8 p.m. Central Time, to assist you with your needs. These dedicated individuals will provide answers and information to help your library maximize the value of your membership and use of OCLC products and services.
- In addition to product support specialists, the OCLC Customer Support organization is also comprised of a specialized team of librarians focused on providing consultative and workflow support tied to the use and satisfaction of OCLC products and services.
- OCLC Billing & Ordering: Minitex will continue to offer billing and ordering assistance to your library for OCLC products and services.
- Technical Services: Minitex Bibliographic & Technical Services (BATS) will continue to provide non-OCLC-related services and support that your library receives from Minitex today. For example, BATS will continue to provide support for general technical services issues such as cataloging and workflow, and training in the areas of digitization and cataloging.
- Reference Services: Minitex Reference Services will continue to provide support for libraries participating in AskMN: The Librarian Is In! which uses OCLC's QuestionPoint, the Minnesota NetLibrary shared collections, and Minnesota's statewide subscription to WorldCat.
- Training: Minitex will continue to provide training on OCLC products and services as well as our other traditional topic areas.
- Minitex will also assist OCLC in keeping member libraries informed by communicating updates, enhancements, new product offerings, research, membership reports and other important information on OCLC member benefits.
More details about this change in support will be sent out within the coming weeks.
To contact OCLC Customer Support, call 1-800-848-5800 or e-mail support@oclc.org.
To contact Minitex BATS, call (800) 462-5348 or (612) 624-4002, or e-mail mino@umn.edu.
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