April 16, 2014

EBSCOadmin System Maintenance Scheduled for April 26, 2014

from EBSCO:

We are writing to inform you that on Saturday, April 26, 2014, EBSCOadmin will be unavailable while we perform software updates. The service window is scheduled to begin at 7:00 AM EDT (-04:00 GMT) and you will experience intermittent access to your EBSCOadmin account until the upgrade is complete and full service resumes. We anticipate resuming full service by 2:00 PM EDT (-04:00 GMT).

This EBSCOadmin maintenance window is in preparation for our EBSCOhost software update, currently scheduled for April 30, 2014. Detailed release notes for the EBSCOhost updates will be posted on the EBSCO Support Site (htto://support.ebsco.com/) when the update is complete.

All EBSCOhost databases and interfaces will be available for the duration of the updates. We appreciate your patience, please feel free to contact us if you have questions or need any assistance.

Customer Support
U.S. & Canada: (800) 758-5995
Outside U.S.Canada: (Int'l access code) + 800-3272-6000
http://support.ebscohost.com/contact/

March 12, 2014

EBSCO System Maintenance Scheduled for 22 March 2014

from EBSCO:

We are writing to inform you that on Saturday, 22 March 2014 EBSCOadmin will be intermittently unavailable while we perform system updates. The service window is scheduled to begin at 9:00 AM EDT (-04:00 GMT). You will experience intermittent access to your EBSCOadmin account for approximately half of the service window. System updates are expected to be complete by 5:00 PM EDT (-04:00 GMT).

All EBSCOhost databases and interfaces will be available for the duration of the service window. We appreciate your patience, please feel free to contact us if you have questions or need any assistance.

March 6, 2014

Trials Available for Proposed Statewide Electronic Resources!

Attention libraries and schools in Minnesota, North Dakota, and South Dakota!

The electronic resources listed here were submitted in response to the Request for Proposals (RFP) issued by the University of Minnesota on behalf of Minitex for licensing statewide access to eresources for Minnesota (i.e., ELM), North Dakota, and South Dakota. Although trial access to these eresources will be available through at least April 10, 2014, the Minitex Electronic Information Resources (MEIR) Task Force needs your feedback no later than April 2.

Information about trial access, names of products, and links to vendor/product information are available. A link to our feedback form can be found at the bottom of each vendor section.

School media centers and libraries in Minnesota, North Dakota, and South Dakota may open this trial access to users.

As per the guidelines of the RFP, Minitex staff and/or MEIR Task Force members cannot answer questions or discuss products/vendors under consideration. While vendors may have submitted eresource "packages" for consideration, please be aware that contracts may be awarded for individual products or for complete packages as offered.

Your feedback is important, so please complete an evaluation form for each of the eresources you examine during the trial period. The MEIR Task Force will consider your feedback during the evaluation process on April 7-9, 2014.

Your participation will impact the selection of statewide eresources.

Thank you for contribution to this important process!

January 27, 2014

Gale Periodical Server Downtime

from Gale:

Due to the relocation of our San Francisco office, our periodical servers will be offline from 8:30 p.m. (EST) on Thursday, January 30 through 9:00 a.m. (EST) on Monday, February 3. All of our products will still function as normal, but no new periodicals or news content will be added until the servers are back online.

To see a list of all affected products, please click here.

We apologize for any inconvenience this delay in updates may cause. If you have any questions, please contact your local Gale representative.

January 3, 2014

EBSCOadmin System Maintenance Scheduled for Saturday, 11 January 2014

from EBSCO:

Dear EBSCO Customer,

We are writing to inform you that on Saturday, 11 January 2014, EBSCOadmin will be unavailable while we perform service upgrades.

The service window is scheduled to begin at 6:00 AM EST (-05:00 GMT) and you will be unable to access the service until the upgrade is complete and full service resumes. We anticipate resuming full service by 6:00 PM EST (-5:00 GMT).

Please note that if you received notice of service upgrade scheduled for 4 January 2014, this is a rescheduling of that service window.

We apologize for the inconvenience and thank you for your patience during this important upgrade. Please feel free to contact us if you need any assistance.

Customer Support
U.S. & Canada: (800) 758-5995
Outside U.S.Canada: (Int'l access code) + 800-3272-6000
http://support.ebscohost.com/contact/

December 6, 2013

Gale Resource Outage

from Gale:

Gale Resources are currently experiencing issues and will cause some disruption to users as they attempt to access products. Gale's engineers are currently working on resolving this issues as quickly as possible, and Gale will be back in touch as soon as they get this resolved.

October 24, 2013

EBSCO IT News: Changes in Domain Name for Some Areas of EBSCOhost Coming

from EBSCO:

This message is a reminder of a previously communicated change in the network domains and IP addresses for EBSCO services, wherein we requested customers update firewall exceptions and proxy servers to reflect an updated list of domains and IP addresses.

On 15 November 2013, EBSCO is scheduled to complete the final phase of a systems upgrade that will result in changes to the domain name for some areas of EBSCOhost. The intent is to provide additional access points to improve response times for EBSCOhost users.

While we expect customers updated their systems in conjunction with our previous communication regarding the upgrade in 2012, to ensure that no customer experiences an interruption in service, we are asking customers to verify that your local systems reflect the information listed in the Support Site link below.

http://support.ebsco.com/knowledge_base/detail.php?id=966

Note: this upgrade does not affect URLs targeting the search.ebscohost.com domain, which includes locally-hosted search boxes and EBSCO-generated persistent links.

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