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December 18, 2007

EBSCO Visual Search Update

On 11/21/07, we announced plans to upgrade the Visual Search option on EBSCOhost and other user interfaces, at the end of this calendar year. We are pleased to announce that the new version of Visual Search is about to become available to your users. Please note that a comprehensive tutorial will open automatically when a user clicks on the Visual Search tab in EBSCOhost, to guide them through the functionality of the new Visual Search screens.

In conjunction with the Visual Search release, we are introducing an enhancement to EBSCOhost Result Lists: Image Quick View. This exciting new feature will include the appearance of thumbnail images on Result Lists which, when clicked, will instantly reveal full-sized images to users. Open records will include links to thumbnail images, where applicable. Users will be able to try the new feature in EBSCOhost by clicking on the Try It! box beside Image Quick View on the New Features screen, and enabling Show Image Thumbnails under the Preferences link in the upper right corner of the screen. For more information about the new Visual Search design and the Image Quick View feature, please see the first two top stories on EBSCO's Support Site (http://support.ebsco.com).

EBSCO's Support Site is also a great place to visit whenever you want to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.epnet.com/contact/askus.php). You may also contact Technical Support by telephone, as follows:
  • In the United States and Canada: (800) 758-5995
  • Outside of the United States and Canada: access code, (800) 3272-6000

December 13, 2007

Gale Articles Audio!

Coming soon! Student Resource Center, Discovering Collection, Junior Reference Collection and Opposing Viewpoints will have auditory capabilities after the new year! The option to listen to articles with in these resources will open up a whole new world of engagement for students that struggle with reading, English or just plain like the technology—Watch your resources after the new year or ask for a trial if you do not already subscribe!

December 10, 2007

Gale intermittent problems

Dear Gale Subscribers,
Please be advised that we have been experiencing intermittent problems with our online databases. Our Engineers are working to identify and correct the problem as quickly as possible. Updates will be sent as more information becomes available; however, if you have questions please contact Gale's Technical Support department at 800-877-4253 (option 4), or by email at gale.technicalsupport@cengage.com