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May 22, 2008

Gale Product Updates

Dear Valued Customers:

Gale is pleased to announce that we will be performing a technology upgrade on Thursday 5/22/2008 from 10:00PM to 2:00AM 5/23/2008. During this upgrade Gale will be releasing new products, adding exciting new features to your existing online products, and installing network enhancements that will improve reliability and improve performance. Detailed communication regarding the new products and features will be forthcoming.


During the upgrade you may experience intermittent disruptions accessing your Gale subscriptions. Please accept our apologies for any inconvenience that this may cause.


Best Regards,
Gale Technical Support
Gale.TechnicalSupport@cengage.com
800-877-4253 (Option 4)

May 5, 2008

EBSCOhost Personalization Folder Feature Unavailable on May 6, 2008

Dear EBSCO Customer,

Please note that the personalization folder feature in EBSCOhost (My EBSCOhost), may be unavailable for a few hours on Tuesday, May 6th, in order that we may implement the new EBSCOhost features and functionality announced on 4/15/08. For a quick review of the upcoming features, see this top story:

http://support.epnet.com/support_news/detail.php?id=448&t=h.

We apologize for any inconvenience this brief interruption in folder service may cause. All of the other functionality and features in EBSCOhost will remain operational during this time.

We hope that you will visit EBSCO's Support Site (http://support.ebsco.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.epnet.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938