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January 28, 2009

EBSCO System Maintenance

Dear EBSCO Customer,

Please be advised that this weekend, from January 31 through February 1, 2009, you may notice some intermittent access interruption, due to planned system maintenance.
We are conducting this necessary system maintenance during off-peak hours in order to minimize the impact it will have on our customers, and apologize in advance for any inconvenience this may cause.

Visit EBSCO''s Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.ebscohost.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

Gale IP Update Message--New Addresses

from Gale:

Dear Gale Subscribers,

In February 2009, Gale will be introducing a new set of IP addresses into our hosting facility. We are adding the additional IP address ranges to increase customer availability to our online products, add redundancy, and to improve system monitoring. These new IP address ranges will be used in addition to our already existing IP ranges.

If you use IP addresses to include, exclude, or filter web sites, you should add these new IP addresses to your firewall and/or proxy server configurations. Listed below is a complete list of the IP address ranges we will be using for our online databases.

Existing IP Address Ranges:
69.32.182.0-255
69.32.183.0-255

New IP Address Ranges:
69.32.226.0-255


This information can be referenced online using the following web address:
http://support.gale.com/article.asp?article=1164&p=10

If you have questions please contact Gale's Technical Support department at 800-877-4253 (option 4), or by email at gale.technicalsupport@cengage.com.

January 13, 2009

Gale Software Maintenance Release Scheduled for 01/17/09 at 3:00am CT

from Gale:

Dear Gale Customer,

 

As part of our ongoing platform development, a software maintenance release will take place on Saturday, January 17th, 2009.  The work will begin at 3:00am CT and last until approximately 5:00am CT.

 

Customers who subscribe to Gale Virtual Reference Library and Literature Resources from Gale can expect significantly faster download times when viewing multipage PDF files.

 

Customers accessing these products during the 3am to 5am maintenance window may experience a brief interruption in service.

 

Thank you for continuing to support Gale and the products we provide.

 

Sincerely,

Gale Technical Support

Gale IP Update Message--New Addresses

from Gale:

Dear Gale Subscribers,

In February 2009, Gale will be introducing a new set of IP addresses into our hosting facility. We are adding the additional IP address ranges to increase customer availability to our online products, add redundancy, and to improve system monitoring. These new IP address ranges will be used in addition to our already existing IP ranges.

If you use IP addresses to include, exclude, or filter web sites, you should add these new IP addresses to your firewall and/or proxy server configurations. Listed below is a complete list of the IP address ranges we will be using for our online databases.

Existing IP Address Ranges:
69.32.182.0-255
69.32.183.0-255

New IP Address Ranges:
69.32.226.0-255


This information can be referenced online using the following web address:
http://support.gale.com/article.asp?article=1164&p=10


If you have questions please contact Gale's Technical Support department at 800-877-4253 (option 4), or by email at gale.technicalsupport@cengage.com.