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March 26, 2009

Gale Software Maintenance Release Scheduled for 03/28/09 at 4:00am EDT

Dear Gale Customer,

As part of our ongoing platform development, a software maintenance release will take place on Saturday, March 28th, 2009. The work will begin at 4:00am EDT and last until approximately 6:00am EDT.

Customers who are accessing online products during the 4:00am to 6:00am maintenance window may experience a brief interruption in service.

Thank you for continuing to support Gale and the products we provide.

Gale Technical Support

March 9, 2009

New/Upcoming EBSCOhost Enhancements

from EBSCO:

Dear EBSCO Customer,

We're excited to announce the upcoming and existing availability of these EBSCOhost enhancements:

Coming Soon: Zero Results Prevention

Zero Results Prevention can be enabled within EBSCOadmin to run whenever a query returns no results. Alternately, users can set a Preference during an EBSCOhost session for Zero Results Prevention to function this way. For details on this new functionality, click here. (Trouble using this link? Try pasting this URL into your browser: http://support.epnet.com/support_news/detail.php?id=515&t=r&page=1.)

Search Box Builder

Did you know that you can create a search box to give users instant access to your valuable EBSCO online resources from EBSCO, which can be placed on any library web page. Read more about it, view the brief video and FAQ details, on this page. (If you cannot use this link, copy and paste this URL into your browser to access the page: http://www.ebscohost.com/thisTopic.php?marketID=1&topicID=1207.)

Ten Minute Training

This popular series of very short (ten minutes, really) online training sessions, each focusing on a specific EBSCOhost feature or functionality, is back for spring! The next session will be for library administrators who have access to EBSCOadmin, and wish to learn how to set up a default start page in EBSCOhost. The Default Start Page session will be held on Wednesday, April 15 at 1:00 p.m. Eastern Daylight Time. If you are a library administrator with access to the EBSCOadmin module for your account, please reply to this email with your name, title and institution name to register.

Visit EBSCO's Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form:(http://support.ebscohost.com/contact/askus.php).