ELM Blog

Dear Gale Customer,

As part of our ongoing platform development, a software maintenance release will take place on Saturday, March 28th, 2009. The work will begin at 4:00am EDT and last until approximately 6:00am EDT.

Customers who are accessing online products during the 4:00am to 6:00am maintenance window may experience a brief interruption in service.

Thank you for continuing to support Gale and the products we provide.

Sincerely,
Gale Technical Support

Posted by hatin004 at 9:55 AM | Permalink | Comments (0)

from EBSCO Publishing:

Dear EBSCO Customer,
We are pleased to announce that, in accordance with our pledge to continually improve customer access to EBSCO products, we are expanding our IP address ranges.

IMPORTANT - Action Required: If you need to allow access through firewalls, proxies, filtering software or other security features, we ask that you please add these IP addresses (140.234.*.*, and 63.208.197.*) to your firewall exception list by March 1, 2009, to ensure full, unrestricted access to all EBSCO Publishing online products.

This FAQ provides complete details of all URLs and IPs to use EBSCO

Visit EBSCO''s Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.ebscohost.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

Posted by balad001 at 1:32 PM | Permalink | Comments (0)

Dear EBSCO Customer,

Please be advised that this weekend, from January 31 through February 1, 2009, you may notice some intermittent access interruption, due to planned system maintenance.
We are conducting this necessary system maintenance during off-peak hours in order to minimize the impact it will have on our customers, and apologize in advance for any inconvenience this may cause.

Visit EBSCO''s Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.ebscohost.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

Posted by balad001 at 3:34 PM | Permalink | Comments (0)

from Gale:

Dear Gale Subscribers,

In February 2009, Gale will be introducing a new set of IP addresses into our hosting facility. We are adding the additional IP address ranges to increase customer availability to our online products, add redundancy, and to improve system monitoring. These new IP address ranges will be used in addition to our already existing IP ranges.

If you use IP addresses to include, exclude, or filter web sites, you should add these new IP addresses to your firewall and/or proxy server configurations. Listed below is a complete list of the IP address ranges we will be using for our online databases.

Existing IP Address Ranges:
69.32.182.0-255
69.32.183.0-255

New IP Address Ranges:
69.32.226.0-255

This information can be referenced online using the following web address:
http://support.gale.com/article.asp?article=1164&p=10

If you have questions please contact Gale's Technical Support department at 800-877-4253 (option 4), or by email at gale.technicalsupport@cengage.com.

Posted by balad001 at 2:43 PM | Permalink | Comments (0)

from Gale:

Dear Gale Customer,

As part of our ongoing platform development, a software maintenance release will take place on Saturday, January 17th, 2009.  The work will begin at 3:00am CT and last until approximately 5:00am CT.

Customers who subscribe to Gale Virtual Reference Library and Literature Resources from Gale can expect significantly faster download times when viewing multipage PDF files.

Customers accessing these products during the 3am to 5am maintenance window may experience a brief interruption in service.

Thank you for continuing to support Gale and the products we provide.

Sincerely,

Gale Technical Support

Posted by hatin004 at 10:52 AM | Permalink | Comments (0)

from Gale:

Dear Gale Subscribers,

In February 2009, Gale will be introducing a new set of IP addresses into our hosting facility. We are adding the additional IP address ranges to increase customer availability to our online products, add redundancy, and to improve system monitoring. These new IP address ranges will be used in addition to our already existing IP ranges.

If you use IP addresses to include, exclude, or filter web sites, you should add these new IP addresses to your firewall and/or proxy server configurations. Listed below is a complete list of the IP address ranges we will be using for our online databases.

Existing IP Address Ranges:
69.32.182.0-255
69.32.183.0-255

New IP Address Ranges:
69.32.226.0-255

This information can be referenced online using the following web address:
http://support.gale.com/article.asp?article=1164&p=10

If you have questions please contact Gale's Technical Support department at 800-877-4253 (option 4), or by email at gale.technicalsupport@cengage.com.

Posted by balad001 at 10:12 AM | Permalink | Comments (0)

Gale is pleased to announce a major enhancement to the Electronic Library for Minnesota (ELM) suite of K-12 resources for the coming year!

In addition to Kids InfoBits, InfoTrac Junior Edition, InfoTrac Student Edition, Junior Reference Collection, Discovering Collection, and Professional Collection, you now have access to 4 additional resources effective immediately:

- Student Resource Center Gold
- Expanded Academic ASAP
- Educator’s Reference Complete
- General Science Collection

Minnesota libraries with current subscriptions to these resources will receive a pro-rated credit for the remainder of their subscription. Robin Sabbath of Gale’s Customer Center will be contacting you about the amount of your credit. If you have questions now, please call her at 800/347-4253 extension 1884 or email her at robin.sabbath@cengage.com.

You can call Gale’s Large Account Technical Specialist Andrew Soifer at 800/347-4253 extension 8890 for any technical assistance with these resources.

If you have other questions regarding this enhancement, please contact MINITEX at http://elm4you.org/contact/ or 612-624-4150 or 800-462-5348 and ask for Reference Services.

More information on these resources follows.

Continue reading "Gale Resources in ELM" »

Posted by Jennifer Hootman at 4:31 PM | Permalink | Comments (0)

Posted by meye0539 at 2:16 PM | Permalink | Comments (0)

Dear EBSCO Customer,

Please note that the personalization folder feature in EBSCOhost (My EBSCOhost), may be unavailable for a few hours on Tuesday, May 6th, in order that we may implement the new EBSCOhost features and functionality announced on 4/15/08. For a quick review of the upcoming features, see this top story:

http://support.epnet.com/support_news/detail.php?id=448&t=h.

We apologize for any inconvenience this brief interruption in folder service may cause. All of the other functionality and features in EBSCOhost will remain operational during this time.

We hope that you will visit EBSCO's Support Site (http://support.ebsco.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.epnet.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

Posted by balad001 at 4:15 PM | Permalink | Comments (0)

Posted by meye0539 at 11:32 AM | Permalink | Comments (0)

Effective June 30, EBSCO changed their domain name to ebscohost (from epnet).

From the EBSCO listserv:

Greetings,

As previously announced in our email communications, and in the Top Story on EBSCO’s Support Site, The EBSCO Publishing domain change is now in effect. EBSCO’s automatic redirect of search.epnet.com (etc.) will end on Saturday, June 30, 2007.

This domain change was concurrent with expanding our data center capacity, and will allow us to provide improved online service.

Please take a moment to ensure that you have made all necessary changes to your EBSCO URL’s to accommodate a smooth transition to the new domain.

PROXY SERVER INSTRUCTIONS: Proxy users MUST add the *.ebscohost.com domain to their proxy configurations in order to ensure uninterrupted access to EBSCOhost. To view a typical configuration example, please see this FAQ:

How will the new EBSCOhost domain changes affect my EZproxy config file?

Here is a complete list of URLs grouped by product that you should add to your list of exceptions as appropriate.

For a list of general questions and answers about this change, please see this FAQ.

Additionally, as the hosting needs of this service continue to increase, it is necessary to expand addressable IP space. Therefore, customers who have a firewall that allows specific IP ranges are asked to add this new IP address block (72.164.152.1-254), and any hosts on ebscohost.com to their allowable ranges, to avoid any blockage of users' access to EBSCOhost products. For assistance with firewall exceptions, please see this FAQ.

For assistance with the domain change or IP address range expansion, please contact EBSCO's Technical Support Department by calling (800) 758-5995, or sending an inquiry via our Ask Us form.

For additional questions or comments contact MINITEX.

Posted by balad001 at 11:22 AM | Permalink | Comments (0)

ELM has a new contact email address: elm@umn.edu. Please use this address or our ELM Support contact form, http://www.elm4you.org/contact.asp, with your questions and feedback about the ELM resources!

Posted by Carla Pfahl at 9:43 AM | Permalink | Comments (0)

Did your library change IPs? Use the CPERS online IP change form to quickly notify vendors of your IP changes.

Posted by umn cnfrnc at 9:24 AM | Permalink | Comments (0)