AskMN: The Librarian Is In Update
The participating libraries of Minnesota's virtual reference program, AskMN: The Librarian Is In are currently going through training for the new service. So far we have visited Hennepin County Library System, Joint Libraries of St. Ben's/St. John's, and Rochester Public Library. Next week I'll be heading to Minnesota State University - Mankato and the last week of February will be very busy going to St. Cloud State University, University of Minnesota - Duluth, Hennepin County Library System - Minneapolis, and St. Kate's. February is turning out to be a very busy month in deed!
The training sessions have been going very well. Folks are getting introduced to QuestionPoint, the software that we will use for the new service, and are asking lots of great questions. The participating libraries are getting a sense of what the service will entail and what their institutions' work flow will look like for scheduling and managing chat sessions. We will have a better sense of possible launch date for the service the first week of March after everyone has had the opportunity of being trained in.
If you have any questions about this program you can contact me directly at pfahl001 at umn dot edu.