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Text a Librarian @ Cornell University Library

Virginia Cole from Cornell spoke at the QuestionPoint User Group meeting on Sunday, July 12 at ALA. These are notes from her talk:

-using Mosio product
-'beta' project started in January, 2009 - wanted to point out that they are just testing the waters
-web-based account via start.textalibrarian.com
-worked with Mosio to make sure cell-phone is stripted in transcript
-indicators for 'new', 'working on', 'closed', and 'repeat customer' for librarians
-replies/answers chunked out based on # of characters
-can preview response to see how many text replies a response will take, can modify if need be before sending
-can add comments to replies
-their website says: "Text us anytime and we will respond between..."
-get notification via email or IM if you want - customization per individual librarian acct
-auto responders
-roll out - small advertisement for controlled traffic
-at first not getting texts - noticed a tech problem - several rounds of troubleshooting
-questions coming into queue - each librarian has own login and can set own notification
-concerned about time lag - but no issues with that (between time question asked and time response sent - usually within 24 hrs, except weekends)
-Fall - will integrate with other online reference options for librarians to monitor (moving out of 'beta')
-not finding a lot of research related questions so far
-Altarama can give you an institution-specific # for txt contact - may cost extra - Mosio can too - again, may cost extra
-Mosio has a text-to-speak option

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