Welcome! This is the first entry to our blog. I will start with the charge given to the LSBE Technology Program so that the Tech Program scope is crystal clear to everyone. Here it goes...
"Provide leadership for LSBE in the strategic development of technology initiatives which represent state of the art practice within Business Schools. He will also attempt to leverage the School's technology dollars into greater amounts through grant writing, negotiations and arrangements with technology providers. He will assist faculty and staff in their technology needs for teaching, learning and research activities. Finally, he will oversee and manage the group of undergraduate students employed by the Technology Program to provide assistance to faculty and staff within LSBE."
In order to make the transition as smooth as possible, I thought it would be a good idea to start from the bottom--taking care of the day-to-day needs of faculty and staff. One of the things that I had to learn was "who should I call if I have a tech problem, ITSS or the LSBE Tech Program?" I discovered the following rule of thumb:
For anything to do with "centralized" technology resources--problems with email, eGradebook, email aliases, centralized disk storage (H: drive), classroom technology such as projectors and multimedia devices, Novell connectivity, and Faculty eTools such as class lists and WebDrop--CONTACT THE ITSS HELP DESK x8847. They have a process they go through to get problems resolved. Please note that at the beginning of the semester, things gets extra busy and they might take time to respond. So, we will try to step in as much as possible. However, if you call us about these issues, we will end up calling them anyway because we have no control over these centralized resources.
NOTWITHSTANDING what I just said, we will still of course help when contacted.
CALL US (x6905) for anything to do with LSBE-specific technologies such as desktop issues, security issues, instructional software (WebVista or WebCT, Moodle, clickers), Microsoft Office applications, databases or applications bought specifically by us. We are trained in most of them and ITSS has delegated some of the problem solving to us so that we can usually respond quicker than they can.
Nik R. Hassan