IADS Customer Service Project2006-04-13T15:36:39ZOur Future Mottotag:blog.lib.umn.edu,2010:/nolan016/IADSCustomerService//2539Movable TypeCopyright (c) 2006,
The Final Report!2006-04-13T15:36:39Z2006-04-13T15:36:16Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.431942006-04-13T15:36:16ZDownload file...Download file
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4/06/06 Agenda2006-03-31T22:10:04Z2006-03-31T22:09:30Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.421932006-03-31T22:09:30ZDownload file...Download file]]>
3/30/06 Minutes2006-03-31T21:58:18Z2006-03-31T21:57:38Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.421902006-03-31T21:57:38ZDownload file...Download file]]>
3-30-06 Agenda2006-03-28T16:13:29Z2006-03-28T16:12:55Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.418272006-03-28T16:12:55ZDownload file...Download file]]>
3-23-06 Minutes2006-03-28T16:12:32Z2006-03-28T16:10:44Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.418262006-03-28T16:10:44ZDownload file...Download file]]>
Agenda for 3/23/06 meeting2006-03-22T22:47:10Z2006-03-22T22:46:38Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.411802006-03-22T22:46:38ZDownload file...Download file
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Final Report - final as of Thu 3/162006-03-16T19:50:34Z2006-03-16T19:49:23Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.407772006-03-16T19:49:23ZDownload file...Download file
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Follow the link for our final report (as of today). ]]>
Project Final Report2006-03-15T22:32:51Z2006-03-15T22:31:01Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.407352006-03-15T22:31:01ZDownload file...Download file
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Follow the link for a final report, compiled from the sections we've been workin on lately. Ready to publish to ICC members?]]>
Training Plan Draft - revised as of 3/15/062006-03-15T16:04:14Z2006-03-15T16:03:19Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.407122006-03-15T16:03:19ZDownload file...Download file
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Survey Plan Draft2006-03-15T23:44:51Z2006-03-09T05:42:35Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.403652006-03-09T05:42:35ZMarch 14, 2006 draft Download file March 7, 2006 draft Download file...
March 14, 2006 draft Download file
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Updated Power Point File2006-03-10T17:14:38Z2006-03-08T22:58:36Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.403422006-03-08T22:58:36ZDownload file...Download file]]>
Training Plan Scope Data2006-03-02T19:33:08Z2006-03-02T19:29:37Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.397952006-03-02T19:29:37ZDownload file...Download file
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Here is compiled info from IADS re: number of staff and students needing to be trained. I thought I was done when I'd talked to all the managers, but then it hit me, had we forgotten about Branches? More to talk about.]]>
Updated Draft2006-03-02T03:09:28Z2006-03-02T03:05:42Ztag:blog.lib.umn.edu,2006:/nolan016/IADSCustomerService//2539.396962006-03-02T03:05:42ZHere's the report draft with the added Observable Behavior under Referrals. I also changed "patrons" to "users" throughout the draft. Download file...
Here's the report draft with the added Observable Behavior under Referrals. I also changed "patrons" to "users" throughout the draft.