Category "Customer Service Philosophy and Guidelines"

November 9, 2005

Philosophy Statement -- Draft

We will provide efficient, friendly service, creating a comfortable, welcoming environment. We will make ourselves available as valuable resources to our patrons and will not be satisfied until we have met their needs and exceeded their expectations. By assisting our patrons in their research, we are educating and enriching society through the advancement of knowledge and the innovations of those we help.

Jackie's Philosophy-Draft
We will make ourselves available as valuable resources to our patrons, and we will do everything in our power to make our availability known to our patrons so they feel comfortable and welcome in the University Libraries.

Matt's Philosophy
Our goal is to provide patrons with myriad options and alternatives of information access and not being satisfied until we have met their needs. By providing service that exceeds the patrons' expectations and by assisting them in their research, we are in part educating and enriching society through the advancement of knowledge and the innovations of those we help.

Jerrie's Philosophy
Our goal is to provide service that promptly meets the customer needs and exceeds their expectations.

Emily's Philosophy

The University Librariesí staff aims to provide our users with efficient, friendly service that meets or exceeds their research and library service needs.

Posted by at 11:00 AM | Customer Service Philosophy and Guidelines

Category "Customer Service Philosophy and Guidelines"

November 4, 2005

Jerrie's Customer Service Philosophy

Hello,

How about this: Our goal is to provide service that promptly meets the customer needs and exceeds their expectations.

I found this service philosophy statement on the Web. It is from Information Services at Santa Clara University. It seems to encompass a lot of what we have been verbalizing.

The web site is at: http://www.scu.edu/is/service.cfm


Our Service Philosophy
In support of the University's Vision, Mission, Values, and Strategic Initiatives, Information Services will consistently provide high quality services in support of SCU's academic and administrative programs. We are committed to continuous, long-term improvement to meet needs in an exceptional way. Our primary measure of success is customer satisfaction.

In striving to consistently deliver the best service possible and to treat others as we would like to be treated, all Information Services staff will exert every effort to:

* think of the customer first, making prompt service to the customer a priority over other work;
* take personal responsibility for providing service that is convenient, prompt, and efficient;
* live up to our commitments, keeping our promises and admitting our mistakes;
* build long-term customer relationships by anticipating, listening to, understanding, and meeting or exceeding our customers' needs;
* bring energy to everything we do - if a task needs to be done, it needs to be done well;
* tailor service to meet individual needs, paying particular attention to people from diverse cultures and those with special needs;
* provide service in a thoughtful and proactive manner, collaborating to meet customer needs, solve problems, and implement effective solutions.


Our intent is to earn and maintain the respect of the students, faculty, and staff; promote trust in the Information Services units, and establish collaborative working relationships with the University community.


Jerrie

Posted by at 12:10 PM | Customer Service Philosophy and Guidelines