IADS Customer Service Project http://blog.lib.umn.edu/nolan016/IADSCustomerService/ Our Future Motto en-us 2006-04-13T10:36:16-06:00 The Final Report! http://blog.lib.umn.edu/nolan016/IADSCustomerService/043194.html Download file... Project Reports 2006-04-13T10:36:16-06:00 4/06/06 Agenda http://blog.lib.umn.edu/nolan016/IADSCustomerService/042193.html Download file... Charter, Agendas, Minutes 2006-03-31T16:09:30-06:00 3/30/06 Minutes http://blog.lib.umn.edu/nolan016/IADSCustomerService/042190.html Download file... Charter, Agendas, Minutes 2006-03-31T15:57:38-06:00 3-30-06 Agenda http://blog.lib.umn.edu/nolan016/IADSCustomerService/041827.html Download file... Charter, Agendas, Minutes 2006-03-28T10:12:55-06:00 3-23-06 Minutes http://blog.lib.umn.edu/nolan016/IADSCustomerService/041826.html Download file... Charter, Agendas, Minutes 2006-03-28T10:10:44-06:00 Agenda for 3/23/06 meeting http://blog.lib.umn.edu/nolan016/IADSCustomerService/041180.html Download file... Charter, Agendas, Minutes 2006-03-22T16:46:38-06:00 Final Report - final as of Thu 3/16 http://blog.lib.umn.edu/nolan016/IADSCustomerService/040777.html Download file... 2006-03-16T13:49:23-06:00 Project Final Report http://blog.lib.umn.edu/nolan016/IADSCustomerService/040735.html Download file... Project Reports 2006-03-15T16:31:01-06:00 Training Plan Draft - revised as of 3/15/06 http://blog.lib.umn.edu/nolan016/IADSCustomerService/040712.html Download file... Best Practices/Competencies 2006-03-15T10:03:19-06:00 Survey Plan Draft http://blog.lib.umn.edu/nolan016/IADSCustomerService/040365.html March 14, 2006 draft Download file March 7, 2006 draft Download file... 2006-03-08T23:42:35-06:00 Updated Power Point File http://blog.lib.umn.edu/nolan016/IADSCustomerService/040342.html Download file... Project Reports 2006-03-08T16:58:36-06:00 Training Plan Scope Data http://blog.lib.umn.edu/nolan016/IADSCustomerService/039795.html Download file... 2006-03-02T13:29:37-06:00 Updated Draft http://blog.lib.umn.edu/nolan016/IADSCustomerService/039696.html Here's the report draft with the added Observable Behavior under Referrals. I also changed "patrons" to "users" throughout the draft. Download file... 2006-03-01T21:05:42-06:00 3-2-06 Agenda http://blog.lib.umn.edu/nolan016/IADSCustomerService/039257.html Download file... Charter, Agendas, Minutes 2006-02-24T17:20:57-06:00 2-16-06 Minutes http://blog.lib.umn.edu/nolan016/IADSCustomerService/039252.html Download file... Charter, Agendas, Minutes 2006-02-24T16:46:47-06:00