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Suggested Web Browser Use

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With the implementation of Google Apps, and the inability to manage multiple Google accounts in the same browser, GPS Alliance IT policy became to install multiple browsers for staff to use to meet their needs.

Below are the browsers that are installed and their suggested use:

OS X -


  • Chrome - Your personal UMN Google Apps account and general web browsing

  • Safari - Secondary email accounts

  • Firefox - Central UMN web-based applications, such as PeopleSoft and ImageNow.

Windows -


  • Chrome - Your personal UMN Google Apps account and general web browsing

  • Firefox - Secondary email accounts and all other central UMN web-based applications, such as PeopleSoft.

  • Internet Explorer - Central web-based applications that require its use (ImageNow, etc.)



FYI - The Office of Information Technology continually suggests using Firefox over Internet Explorer wherever possible due to security issues inherent in Internet Explorer.

iPad Troubleshooting

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Do you know how to restore, restart or reset your iPad? Do you know the difference between the three? This is one of the most valuable things you can know how to do with your iPad because it is also one of those skills that you can take with you and use when your iPad stops responding or for some reason completely freezes.

When you have problems, try these things in the order they are listed. You will most likely want help from GPS Alliance IT for the backup/restore.

How To Restart Your iPad

Restarting your iPad is the first step when things go haywire. Perhaps an app is not responding or perhaps you have some odd behavior that causes iPad to seem less than responsive. Here's how to restart it:

Turn iPad off, and then turn it on again


  • Press and hold the Sleep/Wake button for a few seconds until a red slider appears and drag the slider

  • Press and hold the Sleep/Wake button until the Apple logo appears


You have now essentially restarted your iPad. This will work in a majority of cases but sometimes it is necessary to move on to resetting your iPad.

How To Reset Your iPad

Resetting the iPad is more than actually restarting it. It is like rebooting your computer and often times it solves issues that simply restarting it may not solve. Here is now to reset your iPad:


  • Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears


You have now reset your iPad.


How To Backup And Restore Your iPad

Sometimes things go so wrong and you may want to completely restore your iPad back to the factory default. If you do this, then you have to realize that you will lose all of the data that is on there so remember to back it up first (as long as it is not too far gone already). In case you do not know how to back up iPad, here is how to do that before we dive into a restore:
iTunes automatically creates a backup of settings, application data, and other information on iPad whenever you:


  • Sync with iTunes

  • Update iPad using iTunes

  • Restore iPad using iTunes


Note: Apps from the App Store are included in the first backup after the applications are downloaded. Subsequent backups include just the application data.

And here is how to restore iPad back to factory default:


  • Connect iPad to your computer

  • Select iPad in the iTunes sidebar, then click the Summary tab

  • Click "Restore"

  • Follow the onscreen instructions to complete the restore process. If it prompts you to backup iPad do so at this time.


Once you are done with the restore process, you may now want to restore your backup as well.

Here is how to restore from a backup:


  • Connect iPad to the computer you normally sync with

  • In iTunes, Control-click iPad in the sidebar, then choose "Restore from Backup" from the menu that appears

  • Choose the backup that you want to restore from in the pop-up window and click "Restore"


Your iPad should now be acting normally once again.

These are three of the most important things you can learn as they will ensure your iPad is happily functioning again after a crash or freeze.

Other solutions can be found at this iPad Troubleshooting Guide

It is helpful for staff to know the names of the calendar to which they have access, where they are located, and other specifics based on the type of resource. Here is how that information can be found:

In your UMN Google Calendar, choose the gear symbol from the upper right of your browser window.
CalendarNames1.jpg

Choose "Calendar Settings" from the list that results
CalendarNames2.jpg

Choose the "Calendars" tab
CalendarNames3.jpg

See the names of all of the calendars. Specific information is available under the calendar name.
CalendarNames4.jpg

Clicking on the name will result in a detail window for that calendar.
CalendarNames5.jpg

UMN Wireless access change in February 2011

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The Office of Information Technology will be making changes to the wireless network at the University of Minnesota.

Update your wireless configuration to avoid interruption.

This applies to UMTC, UMR, and some extension sites. Those who use the U of M Secure wireless network on the Twin Cities campus will need to make a slight configuration change to continue connecting to the network. In February, OIT engineers are installing a new security certificate, used to authenticate the network, "wireless.netaccess.umn.edu." This means users must change their computer configuration settings to "trust" the "AddTrust External CA Root" certificate authority. After February, users may remove trust configurations for the previously used "Thawte Premium Server CA" certificate authority. For help configuring your computer, see wireless setup guides. For help, call 1-HELP, or see OIT support.

Policies of use of technology resources

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Acceptable Use of Information Technology Resources

Guidance For Using Information Technology Resources

The UofM's official agreement for software purchased through OIT's software programs can be found at OIT Software License Installation and Termination Agreement

Software Maker Policies/Agreements with UofM:

Adobe
Of Note: Adobe does allow one copy of their product to be installed on a personal/home computer if it has been purchased with UofM Departmental funds and installed on a work computer. Here is the policy verbage -


  • 2.5 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.6, the primary user of the Computer on which the Software is installed under Section 2.2 ("Primary User") may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer.

While this does not specifically state whether or not the computer at home can be one that is not purchased by university funds and maintained according to UofM standards, I have been given the okay by OIT software manager Justin Halverson

Google in China

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Google is not currently fully supported in China. This is problematic for those that have already migrated or will migrate to UMN Google Apps and have need to travel to China for University of Minnesota study, research, or other business.

The solution for this issue is:

On devices owned by the University of Minnesota or student/staff/faculty/administration - to use the UofM's pre-configured Virtual Private Network (VPN) software. Since use of the VPN is required to connect to University of Minnesota networked resources, this will hopefully be standard operating procedure for all travelers. (see "Virtual Private Network Use At The U of M")

On other devices (such as a computer in a computer lab) - experience will vary. It has been reported by GPS Staff that have traveled to China that connection to UMN GMail works without the VPN.

Information on what VPN is, its recommended use, installation, etc. can be found at the UMN VPN Homepage

GMail - Adding Attachments

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There are two ways to add attachments to an email message: The "Add Attachment Tool" and "DragNDrop".

Add Attachment Tool

Navigate via the "Add Attachment" tool.
01_Attachments_AttachFileTool.png

02_Attachments_ChooseAttachment.png

03_Attachments_Attached_1.png

Multiple attachments can be chosen by depressing the 'Shift' key and choosing items that are next to each other in a group or 'Command' key (Mac) or 'Control' key (Windows) and selecting multiple items that are not next to each other (shown below) you would like to attach.

04_02_Attachments_ChooseMultiple.png

04_Attachments_ChooseAttachment_Multiple.png

DragNDrop

A more direct option is to drag any desired attachments to the attachment area.

05_Attachments_DragNDrop.png

Google - GMail Label Sorting - Keyboard Shortcuts

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There is a specific order for keyboard characters that may help you order your labels in a method other than an alpha-based sort.

NOTE: Other characters may work, like cyrillic characters versus English alphabet characters. Experiment to your heart's content!

These characters are used by the system:


  • \

  • }

  • )

  • (

  • &

  • ^

  • |

Here is the order of standard US keyboard characters:

GMail_Labels_KeyboardCharacterShortcuts.png

GMail - Managing the transition from folders to labels

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If you already have sub-folders setup in your IMAP, Google will migrate those, separating each sub-folder name with a slash (/).

Example:
OIP
.....2010
..........Item 1
..........Item 2

Would in GMail through the migration become labels that look like ...

OIP/2010/Item 1
OIP/2010/Item 2

If you don't have folders created in your IMAP, there is a special way to do this and I think it best to not do this until after the migration.

So.....

First, I would suggest no moving of folders until after the migration. I think we all agreed on that. Second, GMail doesn't support sub-labels currently, the easiest thing to do will be to "flatten out" your folder structure locally ("Local" or "On My Mac" in your email client) so every folder is at the same level.

LOCALLY:

Green
.....2010
..........Item 1
..........Item 2
.....2011
..........Item 1
..........Item 2
Blue
.....2010
..........Item 1
..........Item 2
.....2011
..........Item 2
..........Item 2

After the migration, you would need to change the folder structure above to look like:

Green 2010 Item 1
Green 2010 Item 2
Green 2011 Item 1
Green 2011 Item 2
Blue 2010 Item 1
Blue 2010 Item 2
Blue 2011 Item 1
Blue 2011 Item 2

And then you would drag the folder from "Local" or "On My Mac" to "GMail IMAP".

OIP IT can help you with this, but you will want to think about how you will modify your folder names so they make sense in GMail.

GPS Google Migration

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On September 27th (Friday, October 8th for ISSS) the migration to Google will begin.

At the end of your work day:

  • Enter "mail.umn.edu" (The GopherMail homepage) in your favorite web browser.
  • You should see an indication directly under the main banner in the center that either 1.) problems exist that will hinder the migration of your account or 2.) that your account is ready for migration.
  • If you experience the second, click on "Gmail Sign Up" and follow the instructions.
  • If problems exist, click on the link at the end of the text that states how you can address the issues. On the page that appears, click the check box next to "Scan my account and send me a report" and submit. An email will appear in a few seconds in your email inbox with specifics about your account that need to be addressed. Once you feel you have addressed these, go to "mail.umn.edu" again and check the status.

If you feel you have addressed all of the issues indicated in the report and your status still does not change to "eligible", please contact Christopher at 5-6490 and/or stord005@umn.edu


Once eligible and initiated, the migration will begin and emails will begin appearing in your UMN Google Inbox in approximately 15 minutes. However it will likely take hours to move your entire account, particularly if you have many folders and emails.

Our schedule for migration will be:
Monday, September 27th - GMail migration
All staff except ISSS begin the migration process at the end of their individual work day.
Tuesday, September 28th - Once the migration happens, GopherMail is no longer accessible. To access your email,
1. type "google.umn.edu" in the URL bar of your favorite web browser
2. authenticate with your x.500 Internet ID account name and password
3. click "Sign in to the University of Minnesota"
4. click "Mail"

Tuesday, September 28th - Google Calendar Basics course offered by OIT UTTC training staff in Walter 210 (9:30-12:00)

Tuesday, September 28th and Wednesday, September 29th - OIP IT staff will be roaming the 2nd and 6th floors in Heller Hall and at the UIC to answer questions and help with any issues that may arise.

Tuesday, September 28th - All GPS-owned departmental accounts (except "isss" and "190staff") will be ready to opt-in to Google. This requires the same process as was used to migrate a personal account, but using the account name and password of the departmental account instead.

Friday, October 1st - GMail Basics course offered by OIT UTTC training staff in Walter 210 (9:30-12:00)

Monday, October 3rd - GPS Google Calendar Migration -
All staff except ISSS will have their calendar data migrated (imported automatically from UMCal). A secondary Google calendar will be created in each staff member's calendar viewer. This will allow staff to see what items have been imported from UMCal. Staff can then choose which items to add to their primary Google Calendar.

The UMCal migration tool will automatically bring in 3 months of past data, and 3 weeks of future data. Please contact OIP IT if you have other needs.

UMCal will continue to work and so can be viewed, other items can be imported, etc.

OIP IT staff will be roaming 2nd and 6th floors in Heller and at the UIC to aid staff with their calendar cleanup.

Tuesday, October 5th - GMail Basics course offered by OIT UTTC training staff in Blegen (9:30-12:00)

Friday, October 8th - Google Calendar Basics course offered by OIT UTTC training staff in Blegen 90 (9:30-12:00)

Monday, October 11th - ISSS begins GMail migration, following instructions and schedule listed previously.

OIP IT staff will be available in ISSS offices Tuesday, October 12th to answer questions and help with any issues that may arise.

Monday, October 18th - ISSS Google Calendar Migration
All ISSS staff will have their calendar data migrated (imported automatically from UMCal). A secondary Google calendar will be created in each staff member's calendar viewer. This will allow staff to see what items have been imported from UMCal. Staff can then choose which items to add to their primary Google Calendar.

The UMCal migration tool will automatically bring in 3 months of past data, and 3 weeks of future data. Please contact OIP IT if you have other needs.

OIP IT staff will be available in the ISSS offices to aid staff with their calendar cleanup.

Monday, October 25th - GPS staff will discontinue use of UMCal. People may use as needed, but scheduling within GPS should happen via Google Calendar. Scheduling with other UMN units should happen via Google Calendar wherever possible.

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Urgent during
support hours?
Call 4-2049

Urgent outside
support hours?
Call 1-HELP
(612-301-4357)

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