A number of voicemail messages that were sent between Monday, April 21 and Tuesday, April 22 arrived late in users' voicemail boxes.
On Monday, the Office of Information Technology (OIT) attempted to send a broadcast message to all voicemail boxes on the Twin Cities campus. This process uncovered a system software error, corrupting the system database, and delaying the delivery of some messages until early April 23.
Not all voice message accounts in the system were affected by this problem. Subsequent testing after this event did not uncover the problem immediately. After OIT engineers discovered the issue, it was escalated to the highest levels of the vendor's technical support and senior administration. The vendor has worked to resolve the problem for the last two days and all last night.
The issue was resolved on Tuesday night around 9:00, and all remaining messages were delivered at that time. The vendor has identified the cause of this problem and is expected to provide a resolution on 4/23.
OIT apologizes for any inconvenience this has caused. We understand the importance of voice messaging for University business and the critical nature of on-time delivery of messages. If you have further questions, please call 1-HELP on Campus (612-301-4357).