Work on the NetFiles outage progresses, and a backup has been recovered. The database restoration process is in progress, and we expect the process will be completed within a few hours.

In addition, we have escalated the severity of the service call with Oracle to it's highest level making it a critical "production down" issue.

We expect to have more information available soon, and will continue to provide updates here and on the system status page as soon as any new information and/or details become available.