Email message to Mary Crimi, Tech Stop Manager:

Mary,

Just wanted to write to you to tell you about how awesome the Tech Stop staff are...you probably already know that, but I still felt it important to tell you. I am a PhD student writing a dissertation and not real tech savvy. I went in last Friday (3/2) because I had accidentally deleted something important from my hard drive. It was such a relief to go to the Coffman Tech Stop and work with the staff to recover the document that had taken me a week's worth of work. The staff are polite, and kind, and friendly, and helpful. I feel comfortable asking for help -- not humiliated about what I don't know.

The University is so huge and so cumbersome in most ways...rarely does a student (especially grad student) find such willingness and friendliness. I worked with Suzanne (Garfield) and another staff person (Stefan Bergh). They were both awesome. Suzanne welcomed me in to the room, assessed the issue, looked for a methodical way to search, tried multiple angles, was effectively prioritizing and serving several student needs at one time. In the beginning she did not promise any certain result, just that she would "try" -- she showed compassion and humor with me as I was stressed out about it. In the end, she found the "deleted" document. Can you please thank Suzanne for me again?

The Tech Stop is the best service offered at the U. I love that it that it is for the whole U community.

Thanks again,
Mary Jo