Calling all University of Minnesota information technology professionals involved with end-user training or support!

The IT Training and Support Network (IT-TSN) was formed in early 2012 to share experiences, create networking opportunities, and foster innovative ways of capturing and sharing technical knowledge and resources. In January, the first IT-TSN meeting took place regarding Google Apps and was a hit thanks to the participation of IT professionals from across University of Minnesota campuses and beyond.

Because the age we live in demands sequels, “IT-TSN II - Documentation Boogaloo” is fast approaching on the not-so-distant horizon.

Make sure to mark the following date, time, and location in your Google Calendar.

IT-TSN II - Documentation Boogaloo
April 20, 2012, 1:30pm to 3:30pm
Science Teaching and Student Services 312
Remote access via UMConnect - stay tuned for the meeting room URL
Please RSVP

As with most sequels, this is going to be bigger and better. 312 provides more space for us to spread out than our last location offered.

Documentation can mean different things as it encompasses external support documents, internal “for your eyes only” documents, and countless variations in between. How can we effectively produce, share, and maintain documentation involve challenges common to all of us regardless of our audience?

The first half of the meeting will involve a general discussion of documentation, how we are thinking about it, and several quick demonstrations of tools (e.g. Google Sites, UThink Blog, Jing, OIT ServiceNow Knowledge Base) used across the University to harvest and communicate documentation. Break out sessions will occur to continue the conversation and share information and learn from each other.

The second half will include presentations from University colleagues considering documentation from a broader perspective. Discussions will include “Documentation Lifecycle,” “One Model for Crowd Sourcing,” and “Single Sourcing.” Break out conversations will occur and we ask our collective for ideas on how we can best leverage our collective knowledge and experiences within the University.

Please pass this on to any of your colleagues, both internal and external to the University.

RSVP for the April 20, 2012, IT-TSN

Don’t forget to sign up for the IT-TSN@lists.umn.edu list-serv!

From the IT-TSN Planning Group:
David Anderson, Eric Crowell, Diane Kleinman, Deb Ludowese, Karen Matthes, Susan McKinnell, Garreth McMaster, Kathy Olson, Alethea Oertwich, Sheri Pihlaja, Kevin Smith, Christopher Stordalen, Larry Storey, and Michael Winters