Defining and Tracking Human Service Effectiveness
Last week I attended a conference of the international Public Management Research Association (PMRA). The meeting drew together researchers from over 30 countries to talk about research related to public and nonprofit management. Much focused on governance of public networks, where public, nonprofit, and private organizations work on complex problems.
My talk was entitled, Defining and Tracking Effectiveness: Implementing Performance Management through Human Service Networks. It examined attempts by two networks of human service organizations in Minnesota to proactively develop a performance management system in light of the heightened accountability environment. It will be a book chapter in my current book project...stay tuned!
Click here to access the conference papers.
Jodi Sandfort
