<> Wilson Stacks Blog

July 28, 2009

Your Feedback Needed

Hello Everyone,
I would like to get your feedback on the shelving system.

How do you feel it's going, especially since we've omitted final sorting into the process? Do you find yourself spending time sorting things?

I would like all students to participate.

Please leave feedback with your name attached as a comment here. Please feel free to be honest, but remember that I can do more with constructive feedback: if you don't like something, please suggest what can make it better.

If you have something that you would like to add that you would like to be anonymous, please leave it on the Student Feedback post.

Thanks!
Jackie

July 17, 2008

Collection shifts will mean new shelving locations, and questions

Whether shelving the morning Pick Up, or shelving the trucks from Circulation, there will be new spots to put away books. 4th Floor now has the additional call numbers from the 81's through the 824's. You all do a wonderful job of helping patrons find their material, and we will try to keep you up to date as the call numbers are relocated. Until the shifts are done, this will require a little more attention to call numbers than usual. While we move, essentailly, the whole collection small mistakes may occur. It could be a shelf of books getting loaded out of order, or us mis-labeling the call numbers on an end panel, or transposing a number on a call number. Whenever you find something like this, please bring it to our attention. If you have any questions, or problems as to where to shelve an item please let us know. Thank you for being an extra set of eyes during this massive shift.

Pat

June 26, 2008

Shelving Slips

Just a couple reminders:
When you finish shelving all the books from a cart, be sure that the date and time is recorded on the shelving slip. In the last couple weeks, we have had a few "mystery" slips with nothing in the Time Shelved space. It then takes extra time to look for the cart and decide that it must have been shelved.

Usually New Book carts contain books for both 2nd and 3rd floor. The shelving slip should travel with the cart, eg. after 2nd floor books are shelved take the cart with the shelving slip up to 3rd floor. When the 3rd floor books are shelved, record the Date/Time on the slip....write it in as no particular space is provided.

If you have questions, ask a supervisor.

June 18, 2008

Moving Books

Hello Everyone!

I just want you all to be aware of some changes you may notice (or have noticed in the past weeks) in the stacks upstairs, because we are shifting the entire general collection starting with 4th floor. The shift is moving fairly quickly, and the biggest change you'll notice is the amount of space on the shelves. We're leaving 2 inches of empty space on each shelf, which is not very much.

Our Dewey collection is not growing, so we have decided to be aggressive with the space so we can allow for more space in the LC collection where growth space is important. As you shelve on 4th floor it may be necessary to remove the wires in these sections and fill the shelves completely. This is okay! Please hang wires on the crossbars and put anytop shelf book ends on the shelves near the delivery shelf so we can bring them to the lower floors to be used.

Thanks!
Jackie

June 13, 2008

Closing the Annex

We recently found that the front door to the Annex had been left open after the last person on the desk had left. Please remember to check that the Annex door is closed before leaving.

Thank You

May 27, 2008

Wilson Library Summer Book Sale!

You asked for it, you got it…The Wilson Library Summer Book Sale
Monday, June 2 & Tuesday June 3
10 a.m. – 3 p.m.
Wilson Library Basement

Thousands of used books for sale…all subjects.
We sell everything from steamy sonnet collections to pioneering economics texts.

Prices on Monday: $2 per book
Prices on Tuesday: $1 per book (until 1 p.m.)
Bag sale after 1 p.m. on Tuesday. ($5 per bag)

May 6, 2008

Open-Toed Shoes + Books + Gravity

Hello Everyone,

This is just a reminder that open-toed shoes, including flip-flops are not allowed during your work shift. I'm the first to cast aside the socks and bulky shoes when the weather gets warmer, but it is a safety issue, and is included in the Protocols and Standards that everyone signs when beginning work here.

Please respond to this message so I know that you've read it.
Thanks!
Jackie

April 28, 2008

Great Service!!!

Hello Everyone,

During the month of April, Wilson Annex was 'secret shopped' four times. The service providers during those times provided great service, and consistently scored 9/10! They were each presented with a certificate, and entered into a prize drawing.

I would like to take this opportunity to thank everyone for the great service that you provide to our users! Let's continue to make it our top priority to serve our users well so they feel good about the experiences they have here at Wilson Library.

Here are the points that everyone was evaluated on:
1. Acknowledged User
2. Greeted User
3. Wear Nametag
4. Appropriate Clothing
5. Appropriate Language
6. Respect
7. Ask if they Found Everything Ok
8. Gave clear explanations
9. Offered directions
10. Approach Users

We expect everyone to practice the above points during every user interaction; whether you are in the stacks or on the desk.

#7 is tricky, and not necessarily relevant to our desk situations (which is why our staffers scored 9/10) because you are the one looking for the item; it does apply in the stacks though.
I would like to suggest that you incorporate phrases like "Is there anything else that I can do for you today?" into user transactions so you can encourage them to ask for more help if they need it.

I would love to hear feedback about these points; any questions or thoughts?

Thanks!
Jackie

ICE CREAM COUNTDOWN: 3 MORE DAYS!

April 23, 2008

ICE CREAM!

You are all invited to an IADS Spring Semester ice cream social!

When: Thursday May 1
Time: Starts at 11am; continues through afternoon or as long as food lasts
What: Build your own sundaes; root beer floats; board games; door prizes
Where: On 1st Floor behind Circulation (near book return room)

(PS Don't forget to read the previous blog post)


April 21, 2008

Blank on the Schedule?

Hello Everyone,

Today I walked into the office to find four people waiting for assignments. It was ten after the hour, which adds up to, at the very least, 40 minutes of work lost for the day.

I apologize for not having tasks scheduled, but sometimes it happens; with Pat gone on vacation it's likely to happen again. We will try to do better, but if you have a blank on the schedule and a supervisor is not around, give yourself a TA and write it on the schedule. If we need to change your task, we will come and find you; and we will not be mad that you took the initiative to give yourself something to do.

Please comment so I know you've read this post.
Jackie



Archives