I recently contacted the University of Minnesota Technology Services regarding troubles with registration for spring semester. After speaking with a representative about the issue I was emailed with this survey.
Since we have been spending time writing surveys questions of our own, I was critical of this survey. This survey is only 2 question, which may allow a participant to be more inclined to take the survey because it is short. However, I do not think the choice of questions is effective for the length of the survey. The technology services department should include questions such as:
How long were you on hold waiting for assistance?
Was the problem fixed after receiving assistance?
How could we better serve your needs?
I think these questions would be beneficial replacements to the current ones because they ask more specific questions. With more specific questions, the technology services team will have a better understanding of how people receive their services and its effectiveness.