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February 27, 2006

Hi, Im a newbie to the blog

I everyone, I am a bit behind in the updates so I will give you a summary of my internship situation. I am interning with a software creation company called Quadrant2. So far my roles have been to assist in helping with doing product write-ups, certain ad slogans and a bit of marketing work. Mostly I focus on the writing aspect of our products. We just got back from a tradeshow in Vegas I was there for 4 days working at a conference doing demos of our software and networking with clients it was a lot of fun and a good opportunity! What our company creates is online software databases for real estate agents to use for contact management among other things. We also are an online retailer of many other software products designed to create ease in the lives of business owners. Our company is in the world wide market and we have clients all over the map. It’s a very small office there is only 10 of us so it is definitely close nit. Unfortunately today I got stuck with doing some data entry to keep track of our potential clients we met at the trade show. Glad to finally introduce my self and look forward to seeing how everyone else is doing! Ivy

First face-to-face meeting

Hello Rhet 4196 Students:

I have only heard from three of you. So we will have our first face-to-face meeting on Tuesday, February 28, from 6-7 in 55 Classroom Office Building.

For those of you in Rochester, you can come to this Tuesday meeting (the 28th) if you like. However, Mary Wrobel and I are coming to Rochester soon, so I can meet with you then. I will let you know exactly the date and time as soon as Mary finalizes it.

Victoria Mikelonis

February 26, 2006

FINALLY some experience!

Well, this week I finally feel like I started doing some real technical communication work! My main job during my internship is to get the documentation finished for a software update that we will be putting out. The software update is in the billing portion of the software suite that my company offers in correlation with a larger medical software copy, and I've been working closely with two members of the design team to write the doucmentation from their functional specs. I have to write documentation for three sets of functional specs, and then, providing the review is approved, I will begin entering my documentation into an online help format. There is also one other aspect of the update that is currently only in the proposal form, so if that is finished in time, I will be working on that as well.

One of my design team members designed a very nice Gantt-type chart for my workload during my internship, and as of right now, I am expected to finish with my internship by May 12th. I am a little unsure of my future after that because the other *actual* technical writer at my company put in her two weeks' notice yesterday because she was not doing the type of work she wanted to do as a technical writer. This means that the position will be opening up, but I am not sure if I will want to work there if they offer the position to me, simply because the commute is really starting to get to me. In case you didn't know, I drive from down by Rochester up to Eden Prairie every day for my internship. I know that some people at the company do telecommute, but it is not likely to be an option for me until much later. I also am not sure that the company would provide me with the salary I think I deserve, which I am slightly disappointed with in my internship; essentially, I am earning enough money to pay for my gas into the cities and to continue my insurance from my past job, and I expected to be earning a little bit more than what I am. So, I'm trying to deal with that right now as well.

I think it is good that you are thinking about these things, but I would not get too panicky until and unless they do make you an offer. It is fine to tell them your salary requirements if they do and if they cannot meet your needs to thank them but say no. There should be no hard feelings--it is just business. But remember not to mention any money figure to them until they first make you an offer. Inevitablyu you will quote less than they will offer. You can tell them that our students average $43,000 and those with Web design skills often go out at $53,000. That might make them choke and rescind any offer--which will solve your problem.
It sounds as if you are doing substantive work for them. That is great!
Victoria

February 25, 2006

Petie's Week Feb 20-24

This week I went to my internship and was showered with praise by my boss at the Pandemic Flu Tabletop discussion and PowerPoint that I created for the Steadfast Response II training that happened on Febraury 9, 2006. I could not make it to the tabletop training session due to family issues but my boss said that over like 160-180 people showed up and it went over quite smashingly (well). My boss said that my Pandemic Flu tabletop is going to be picked up by FEMA, reworked just a tad bit but will be used as "THE" Pandemic Flu Tabletop (for government agencies) nationwide. I'm quite pleased to hear this, as this is something that will go into my porfolio for all-time sake! Yipee. Not bad considering I had to ditch 3 classes and lose a lot of slelep to ensure the deadline was met! ;)

So...then I began on updating the actual operations manual for the Federal Executive Board. This is going to be a bear. Some of the documents haven't been updated since 1993! Woot! Something to do!

This is all for now. What a good week!


February 24, 2006

Getting kinda bored......

I am still in a holding pattern waiting for the data base. I still just keep going through the hundreds of procedures. I am actually learning a lot of things I should be doing better at my current job since it's the procedures I do often at work. Not much to report this week.

Ok, Jennyu.
Victoria

February 23, 2006

A fun new project

I just had a meeting with the Dean of the College of Biological Sciences (I work in the department) because he needs help doing research for a project. I don't know how much I'm supposed to say about it, so I won't go into great detail, but it has to do with creating renewable energy resources for developing countries. I have to do some preliminary research about renewable energy and what it means for developing countries, and why this is important. It is really interesting and I can't wait to get started!

Also, on Tuesday, my boss gave me a long document (~25 pages) to edit. I really like editing so I'm glad I got that assignment. Things are looking up!

Sounds like a fun project. I worked with a group of Russians for two summers on renewable engergy sources: wind, water, solar, geothermal, and high efficiency gas turbines about 10 years ago. Fascinating stuff.
I am happy that you had a chance to do some editing. Was the report pretty good or did you have to do a lot of editing?
Victoria

February 20, 2006

Last Week

Sorry that I didn't update everyone on last week's assignments at work, I've been having Internet problems.

Well, work has been going well. I'm starting work on some functional specs for the software help that I'm creating. I'm using RoboHelp, which is actually a very easy program to use for writing online help. I've had a lot of help at my Internship - the only major bummer for me is the driving almost 3 hours every day to come up to the cities to work. I try to be to work by 7am so that I can get in as much work as possible, but it always seems that by 1:00 or so I'm ready to fall asleep. So, if anyone has any suggestions for being a little more alert in the afternoons (other than coffee), I'd aprpeciate it! :) I was a little bummed earlier today because I asked about the possibility of my getting more hours and working from home one day a week and also at night (since I have so much driving time, I have to cut my hours short so I can avoid traffic and get back to Rochester in time for class on Wednesdays). But, I'm enjoying my internship way too much to complain about my current lack of sleep.

Does anyone else have something like this at their internship? Wednesdays are "breakfast hour" days in my group at my job. Each week, someone in our group sends out choices for a morning snack - we've had bagels and doughnuts so far, and this week McDonald's is in the running as a breakfast pick. It's actually really nice - we all sit around and chat for about an hour before the people who come in at 8 get to work or the people who came in at 7 get back to work. :) I really am excited for my turn to bring something in, but only because I have a local bakery in my area that is really good. I have never worked in a place where employee morale was so highly valued. On my first day, the CEO made it a point to come and introduce himself to me which was really nice, I thought, considering at my last job I didn't meet the CEO until the end of my first week.

I've really been struggling trying to figure out exactly what I am supposed to be writing, but I'm sure that knowledge will come with time. There is another girl working as a technical writer who just transferred from a different department, so we're learning together, which is nice.

Sounds like there is a lot of comeraderie at your workplace. That is always more pleasant. Sorry about the ride. Could your find someone to stay with in the Cities so you don't have the commute every day/
Victoria

good week

recently my boss went out of town but forgot that we had set up a meeting with a potential resaler. I had been involved in putting some of the presentation for our new Intrusion Detection product out before. But I hadn't big speaking opportunities to other professionals in the resaler side of the business. My boss just said I would just be speaking about our product which I was fine with. But it sure is amazing how much more of an active role you get to take at a small business, so I was really excited that I could present. The meeting went well and I just walked him through the product guide that I had primarily written for the product. Pretty cool office that I met at too, 800 Washington Av N so these guys must be doing something right. It is so much easier disgussing matters with other professionals than administrators, it's like you have to explain their job to them sometimes. Well that was primarily how I spent the last week of my internship getting ready for that meeting.

Good for you, Nick. I guess your boss being out of town gave you an opportunity to "strut your stuff." I am happy to hear that it went so well for you. See, you can do it. If you had been talking to management audiences rather than the tech folks, you would have had to stress what they would be getting for their money. They are more concerned with the bottom line, so you would want to talk the language of cost-benefit analysis.
Victoria

Update and Meetings

Hello Rhet 4196 Internship Students,
I have read your entries and commented in the extended entry box. In most cases, my comments simply indicate that I have read the entry. As the entries become more substantive, so will my comments. I would like to encourage the rest of you to comment as well.

The following are some possible dates and times for our face-to-face meetings. I picked late afternoon and early evening to accommodate those of you who are working regular business hours. Please email me at mikel001@umn.edu with what times/days are best for you.

Mon Feb 27 3:00-4:00 or 6:00-7:00 in 55 COB (inside the Rhet Dept offices)
Tues Feb 28 4:00-5:00 or 6:00-7:00 in 55 COB (inside the Rhet Dept offices)
Wed Mar 1 4:00-5:00 or 6:00-7:00 in 55 COB (inside the Rhet Dept. offices)

When we meet for the first time, we can set the times/dates of our next meeting.

Victoria M. Mikelonis

February 19, 2006

Still waiting.....

I am trying really hard not to get too ahead of things while I wait for the data base to be completed. So I think I'm going to take it slow this week and touch base with the web developer. At least I feel like I'm doing something productive by going through the procedure manual. There are truly a lot of bad word choices. Looking forward to the database.

Still waiting.....

I am trying really hard not to get too ahead of things while I wait for the data base to be completed. So I think I'm going to take it slow this week and touch base with the web developer. At least I feel like I'm doing something productive by going through the procedure manual. There is truly a lot of bad word choices. Looking forward to the database.

Ok. Jenny,
It sounds like yu are making progress. What do you mean about bad word choices?
Vickie

Petie's Boss MIA at Her Internship This Week Part 2

This week my boss is out of town on business travel. He will be back when I go in on Tuesday.

How does his/her absence impact what you are doing, Petie?
Vickie

February 14, 2006

A little frustration

I'm actually at my internship right now, but it's slow most of the time. I'm a little frustrated with my job for a few reasons:

1. I have to do more writing than editing, which would be ok because I like writing, but I'm finding that I do not like writing news-type articles because I feel like I'm writing the same thing over and over.

2. Since there's not enough work to keep me busy all the time, my boss has been asking other people in the office if they have any miscellaneous work for me to do. It's starting to feel like my last job I had as an office assistant.

It's a good job to have right now because I am getting practice editing and writing for consistency, conciseness, usage, etc., but I wish I had more variety and more responsibility in my work. This summer I'm going to try to find a tech writing job at a bigger company which hopefully I'll like more.

I can understand your frustration. You only want to count the time you spend actually doing tech comm work, not the time you spend filing or doing regular office assistant work. I am glad at the end of your entry you did find some saving "graces" of the job.
Vickie

February 12, 2006

Nothing new yet

I have just been doing more of the same. Printing out procedures from the online manual and going through them. I can't do much right now since our web developer hasn't finished the data base I will be using. So until then, I just keep reading the procedures and marking them up. I don't have anywhere to go for my internship. I do most of this at home or while it's slow at work. I'm still hoping I get that cubicle!

At least you can work at home. But I would guess it will seem more like a "real" job if you were to have yuor own space and co-workers.
Vickie

February 10, 2006

Petie MIA at Her Internship This Week

I did not go to my internship this week at all. On Tuesday and Wednesday, my office conducted "COOP (Continuity of Operations Procedures) Training" and I couldn't go because either I had to attend all day until 3:30 p.m. but I could not. I have class at 3:00 on Tuesdays and class from 12:20 to 2:45 p.m. (at two different campuses) on Wednesdays. On Thursday I was supposed to go to another training session, "Steadfast Response" but was unable to make it due to family obligations. It's been a rough week. I'm sick (with a cold) AND I just had a root canal today. Next week I should be back to "normal." I will post something of value then.

Petie,
I hope your next week will be "normal" too.
Vickie

February 9, 2006

My First Week at my Internship

Well, I'm almost through my first week of my Internship, and I've really been enjoying it. My internship is at a medical software company and we're in the process of developing our next version of the software. I am in the development department and this week has been spent in training, learning the software (especially the bililng side of the software as that is what I'll be documenting) and getting to know my new co-workers. I've been very impressed by the atmosphere at the company; everyone seems to be really devoted and into their work, which is something I've personally never experienced in any of my other jobs.

I've been looking over the style guide for the company and have been trying to get a feel for how the company would like their documentation to look and just in general have really been enjoying time so far in the internship. The driving is really starting to get to me a little, but I think in the end it will be worth it.

Amy, sounds like you lucked out. I have seen more complaints about the internship so far rather than the kind of positive report you are making.
Vickie

February 8, 2006

Nick Varner Internship

Hello everybody, well I'm sorry for not writing earlier. I had just gotten accustomed to writing weekly updates to Barb and then the requirements changed. Although for once I think this is for the better as it becomes more of an interactive discipline instead of just emailing one person. Basically I am about 60 hours into my internship at Octane Security. It is a network security company out of Burnsville. I am currently writing about IDS appliances and also have written regarding SPAM solutions as well. Obviously there is a lot less structure in a start up than there is at a big company which has its pros and cons. One good aspect of it is that I get to write a lot of the documentation myself and instead of just researching problems. But there is less guidance; my employer is just happy I am productive and showing him drafts of white papers, presentations, and product guides, or whatever else. I really love it so far and hopefully I can get better at writing and help the company with their documentation in the process. See you all soon at the meeting in late feb. Nick Varner

Sounds like a productive and interesting internship, Nick. Keep us posted on what you learn.
Vickie

February 4, 2006

The Wonderful Internship of Petie Lee

Hi, this is Patricia Banttari but I prefer people call me Petie. I am presently a senior in the Scientific and Technical Communication program. I am finished with my Rhetoric classes this semester but am going to stay on one last semester (Fall 2006) to pull a double-major in Anthropology, as well. I will only need to take maybe one or two Anthropology classes in the fall so I just might take a few more Rhetoric classes - though at that stage, they won't be required for graduation! I can then just sit back, really just enjoy the class, and just do my best without "major" stress! ;)

I have been working at my internship since September 2005 (and still am working there) but only enrolled in the internship credit this semester. My internship is being conducted at the Federal Executive Board of Minnesota (Ft. Snelling), a Federal agency responsible for keeping 290+ Federal agencies in the Midwest area informed of all sorts of happenings as well as training, especially events like responding to Federal disasters. Basically what I am tasked to do at this internship is update and revise Office of Emergency Management manuals and training documents, etc. It is no small task because of all the other agencies involved.

I spent about the last couple of weeks writing a tabletop discussion on a Pandemic (Avian) Flu virus for a training session that's happening next week. In addition, I was also tasked to create the PowerPoint for the discussion. (This PowerPoint was a behemoth; had around 87 slides for a four hour session!) It took me a while to do - even though I am a fast typist! Writing the scenario for the end-of-the-world-due-to-Pandemic-Flu-virus was very interesting and I got to be a bit creative!

While I do enjoy this internship very much and how interesting it's been so far, I think once this semester is over (and I've finished up my hours), I will obtain a different internship somehwere else, doing something different, so that I can broaden my work and writing experience yet again. I'm thinking maybe about writing documentation that's more computer software or internet-based this next time. I already completed an internship at UMore Park (a facility run by the University of Minnesota Extension Service) where I wrote press releases. The one thing I do know is that I want to learn as much as I can about all types of Scientific and Technical writing.

I'm pretty much taking it one day at the time this semester. I do have a lot crammed onto my plate (even though it's a pretty big plate!) 'Nuff said. Peace out.

Hi Petie, Sounds like you will be keeping busy. Keep us informed of how things are going and what you are learning.
Vickie

February 3, 2006

Just getting started

Hi. My name is Jenny Harrington and I am also down in Rochester. I am graduating this spring and taking one other coarse this semester. I was fortunate enough to be able to do extra projects for my department at my current job for internship credit. I work as a Respiratory Therapist at Mayo and have been doing patient care for 8 years. My boss is letting me edit our department's online procedure manual. There are over 100 of them. I will also be working with a web developer to index these procedures using ColdFusion to put in a data base. It sounds impressive even though I'm not sure I know what that means yet. I am lacking in web skills so I am hoping this will help me. I have had a few meetings and have been printing out the procedures. The web guy hasn't finished the data base yet so I am waiting anxiously to start that. This is defintily something different for me and am looking forward to it. I might even get my own cubicle! Looking forward to an interesting semester.

Sounds like you are well on your way, Jenny. Good for you.
Vickie

Heather's Internship background

Hi everyone, I'm Heather, an undergrad in the S&TC program. I need to work out a few details, but I think I'll be graduating in about a year. In December I got a job as a student editor for the College of Biological Sciences here at the U, and thought it would be perfect to use as my internship. So far I like it, I'm learning a lot and my boss is teaching me a lot of new things. I work here 10 hours per week, editing and writing short stories for the monthly college newsletter, then publishing it online. If you want, you can check it out at http://www.cbs.umn.edu/main/cbsnews/

I look forward to hearing from everyone else!

This sounds like it will be a productive internship for you, Heather. Keep us informed of the new things you are learning.
Vickie

February 2, 2006

Haven't quite started yet...

Hello, everyone!

I haven't started my internship yet (Monday is my first day), so I thought I'd give you a little background info on myself. I am a student down in Rochester, and just found out on Tuesday that I got my internship. My internship is at LSS Data Systems in Eden Prairie, and I'll be commuting every day about an hour to go to my internship. I'm really looking forward to getting the experience as a technical communicator. I've seen a few examples of what I will be working on during my internship; mainly assisting with help desk software.

I am a senior in the S&TC program, and am graduating in May. Please feel free to ask my any questions you have for me! :)

Help Desk software? You know when there are problems, the Help Desk is the first port of call. The way they explain things to callers often finds itself in new versions of online and regular documentation. Help line calls are also a good test of the efficicacy of documentation. This should prove interesting. Janice Redish did some significant research on this a few years back at the Document Design Center in Washington DC.
Vickie

February 1, 2006

Welcome to the Internship course in Rhetoric!

To: Spring 2006 Undergrad Rhet Internship Students

From: Victoria M. Mikelonis, Ph.D., Internship Course Instructor

Date: February 1, 2006

Subject: Important Information for Successfully Completing Rhet 4196

Welcome to the Internship course in Rhetoric! The purpose of this email is to inform you of how the class will be conducted, what is expected of you and how you can be successful while learning a lot in the process! I am including a quote about the need for technical communicators that I think you will find both heartening and upbeat:

Technical communicators must be able to work with highly complex material and in an environment where most information is digitized, produced using complex information management software, regulated by the FDA and other legal and policy guidelines, and produced by a team that spans the globe. No longer a job for the generalist who likes to write, technical communication is a profession where organizations require a specific type and level of training and expertise, both with technical content and with technical tools. According to the U.S. Bureau of Labor Statistics, while employment of writers and editors generally is predicted to rise in line with the overall national employment average,

[o]pportunities should be best for technical writers and those with training in a specialized field. Demand for technical writers and writers with expertise in areas such as law, medicine, or economics is expected to increase because of the continuing expansion of scientific and technical information and the need to communicate it to others. Legal, scientific, and technological developments and discoveries generate demand for people to interpret technical information for a more general audience. Rapid growth and change in the high-technology and electronics industries result in a greater need for people to write users’ guides, instruction manuals, and training materials. This work requires people who not only are technically skilled as writers, but also are familiar with the subject area.
U.S. Department of Labor, Bureau of Labor Statistics. Occupational Outlook Handbook, 2006-2007 edition.
http://www.bls.gov/oco/ocos089.htm#outlook

New Requirements for Internships
Now down to the business of the course. As many of you know I was gone on medical leave for the last year, but Mary Lay Shuster did a great job not just of holding down the fort but of moving us forward and strengthening the program in many ways. One of the items that she tackled was building academic rigor into the internship program at the request of Barb Horvath and Mary Wrobel. Now that I am again in charge of internships, I plan to incorporate many of the suggestions she came up with. I would like to share these with you now.

1. Three face-to-face meetings: We will be meeting as a group at the end of February, the end of March, and the end of April. These meetings will be open discussions of what you are doing, how it is going, any problems you are having, where we can help, successes you have had, etc. The first one will be a kick-off; the second will most likely surface strategies, successes, problems, needs, etc. that we can help each other deal with; the third one will continue the discussion from the second meeting, debrief on your experience, and give you last minute instructions for getting your internship reports and evaluations from work supervisors in on time.

2. Prerequisites: The prerequisites for taking internship will be Rhet 1001, 1101 and 3562. Some students try to take internship before they have these basic courses, and they simply are not ready for an internship. I would also be great if you had some of the genre courses like proposal writing and science writing before you attempt an internship, some work on designing web pages, and, of course, the writing and editing course. All of these will better prepare you for a good internship experience.


3. Internship Blog: In addition to keeping a weekly internship log (about 1-1.5 pp./week minimum), we are instituting an internship blog this semester. You will all be expected to post a blog entry each Friday beginning with Friday, February 3rd. You will also be expected to read blog entries and respond to some of them—especially if you are running into similar situations and have suggestions for your fellow students. This will be a way for us all to keep in touch throughout the semester and give you all more of a sense of cohesion. In the past most of this information was shared only with the instructor, so the instructor learned a lot throughout the term, but it would be helpful for you all to be aware of your peers’ internship experiences so we ALL can learn a lot. If you prefer, you can post some of the information that you will be entering in your internship log or you can post totally different ideas and topics. What I don’t want to see is this blog degenerating into a gripe session or a flaming session, but be assured that legitimate concerns and suggestions for improvements are always welcome. Let’s see how the blog evolves. I will read it and also post items of interest, announcements, and responses to your concerns and successes, too.

To access the blog:
1. Log on to http://blog.lib.umn.edu
You will now be in U Think.
2. Click on Rhetoric Undergraduate Internships.
If you are currently enrolled in Rhet 4196 Internship for Undergraduate Students, you will be allowed access to the blog. The screens will lead you through the process of getting on and posting. Students who have incompletes in the class will also be participating in blog discussions. Since they have already gone through the experience, they should have useful insights to share with us all, but they will not be required to do regular Friday postings. However, they will be required to respond to the blogs you post and talk about what they learned or found interesting in their internships.
3. The information on the screens will lead you through the process of posting your Friday blogs and responding to others. We will try to arrange them in categories so that you can respond under those categories to keep the blog organized. Feel free to suggest additional categories. This is your discussion.

4. Submissions required by the end of the term:

• Internship log with weekly entries
• Paper on the internship (10-12 pp. minimum) with samples of your work.
• Letter of evaluation from your work supervisor. We have forms for these letters.

Your blog entries will already be online, so you won’t really have to turn them in.

Note that keeping up with your internship logs and the blog will provide you with the pre-writing necessary to do a good internship report, so these are tools to give you a head start on the internship report and make it easier to write.

Barb Horvath has prepared a checksheet/outline of the format and what to include in the final paper. This will be posted on our website and also on the blog, so you will know exactly what to include in your report and how it should be formatted. The value of these checksheets (also called “rubrics�) is that they let you know what the instructor is looking for and, as you complete the specified sections, you know when you are done!

Office Hours: I will be in my office (74 COB) Mondays from 10-2. Since I am only here 50% time this spring and will be in sporadically, the best way to reach me is via email. If that time is inconvenient for you, please email me and we can find a time that works for us both. My email address is mikel001@umn.edu. (Note that the address begins with the first 5 letters of my last name [MIKEL] followed by 001 [one]. The small “l� and “1� look so similar that people often mix them up!)

I look forward to working with you all over the course of the semester. Let’s make Rhet 4196 an interesting, worthwhile, and productive experience!

Victoria M. Mikelonis, Ph.D.
Director of Undergraduate
Scientific and Technical Communication Programs

Download a pdf of this letter

Download S&TC Major Internship Grading Requirements