January 27, 2006

Random Moments

Okay, I am still sick with a hacking cough that keeps me up half the night. Yet, oddly, I feel alert and refreshed when I awake and even now as I type. Weird. Maybe it is the false start of Spring that is freaking out my body.

Here are a couple of random thoughts and things to share for today.

* I have made it a semi-habit of getting a small cup of americano at a coffeeshop (Bordertown Cafe) near campus. It's in between my parking ramp and my building, so it is quite convenient. There is one young woman who works there that knows service. When I come up to the counter, she smiles and immediately says "small americano?" and gets the espresso ready. I love that. It's the "where everybody knows your name" Cheers experience. I always look for places that have such good service because it means they like their job and are making a sincere effort to connect with the customer. It is a touch of small worldness in an increasingly big world. My mom and dad taught me the importance of such customer service, having owned many small businesses throughout the years. People respond to these small gestures. I sure do and prefer to support these small businesses.

* A couple of nights ago, I came home late from work and shortly after I entered my home through the back door, the doorbell rang. I went to the front door and there was a young Hmong American boy, maybe around 10 years old, standing there. He had a badge with his name on it and a pad/pen in hand. Then, he looked up and said the funniest thing. He looked at me and asked "Is your mom or dad home?" I almost laughed right there. He thought I was some teenage kid opening the door of his parents' home! Somewhat startled and taken aback, I responded, "What do you want?" He said he was selling fruit as a fundraiser. It's my policy to not buy anything at the door, so I sent him along the way. But I do need to thank him for giving me a nice chuckle after work.

Posted by richlee at January 27, 2006 09:33 AM
Comments

Based on my experience as a cashier at Super America, I'd like to suggest that the barrista at Bordertown Cafe gets as much enjoyment out of anticipating your request as you do. Some service jobs are incredibly mind-numbing, and regulars are the only people making it bearable (because anticipating requests actually requires some thought). I definitely got a boost from having customers' obscure cigarette choices ready for them.

Posted by: Jason K at January 27, 2006 10:05 AM

Can I call you the small americano from now on?

Posted by: SY at February 8, 2006 06:27 PM
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