Main

May 24, 2007

user input for naming the reference desk

Here is a small thread from the Facebook group on Information Commonses:

Topic: Information Commons Issues

Displaying all 3 posts by 2 people.

Post #1
Lorre Smith (SUNY Albany) wrote on May 14, 2007 at 11:20 AM
Hi, We're adding Information Commons services and creating a space near our reference desk and looking at ideas regarding how to promote reference services. We want to let people who come into the Commons know more about our reference services. Would anyone like to share ideas that you've felt are successful?

Post #2
Emily Alling (UMass) replied to Lorre's post on May 15, 2007 at 1:10 PM
One seemingly small thing you could do (and maybe have already) is get user input as to what you name the reference service point. Here at UMass Amherst, the service points in our Learning Commons were named as a result of student focus groups. The Reference Desk became the Reference and Research Assistance Desk. There's a large sign with that name hanging over the desk. Our Learning Commons & Technical Support Desk is across the floor from it, and amazingly, users seem to get which is which. If they don't, it's a quick & easy referral to another service point within line of sight. Good luck!

Post #3
Lorre Smith (SUNY Albany) replied to Emily's post on May 17, 2007 at 6:38 AM
I like this idea. thanks!