I found the Chapter on outcomes and assessments interesting for a few reasons. Primarily in regards to how the topics discussed relate to what I currently do in my job. However, as I plan tour guide training I often incorporate ways to assess the guides' performance, and I have a knowledge of what I want the outcome of the course to be, but I realize there is something missing in how I've been approaching this topic so far. For example, I think going through the process of actually writing objectives (or outcomes) and actually sharing those with the guides (perhaps including it as part of the syllabus) could be very helpful to us all. For example, something like:
The trainee will be able to successfully give a 1 hour tour on the Walker's permanent collection or Minneapolis Sculpture Garden to visitors of any age, successfully leading a discussion about 8-10 works of art.
Also, I've been testing them in the same way since I started 5 years ago (a performance-based evaluation), and maybe its time to think about some other ways of measuring outcomes?Posted by royxx017 at January 30, 2005 3:41 PM