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Problem with lib.umn.edu : solutions

If you've been on the reference desk lately, I'm sure you've encountered this issue with the tabs not appearing at http://www.lib.umn.edu. I thought I'd share with you our best sense of the solution right now:

Browsers store websites in their cache for a limited period of time, so the user must refresh the libraries home page while overriding the web cache. Simply refreshing usually DOES NOT fix it. Here are the browser-specific solutions:

Firefox : Press Shift, Ctrl, and R together.
Internet Explorer : Press Ctrl and F5 together
Safari : Press the command or control key and F5 together
Google Chrome : this is trickier.
For Chrome, try these steps, reloading after each one to see if it works:


  1. Ctrl and F5

  2. Clear cache


    1. Ctrl and Shift and Del

    2. Uncheck everything except "Empty Cache"

    3. Change "Clear data from this period:" from "Last Hour" to "Everything"

    4. Click "Clear Browsing Data"


  3. Clear cookies and cache


    1. Ctrl and Shift and Del

    2. Uncheck everything except "Empty Cache" and "Delete cookies and other site data"

    3. Change "Clear data from this period:" from "Last Hour" to "Everything"

    4. Click "Clear Browsing Data"

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