Presented April 2, 2009 by Alan Zaslavsky, Ph.D.
Professor of Health Care Policy (Statistics)
Department of Health Care Policy
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Abstract
Data from the Consumer Assessments of Healthcare Providers and Systems (CAHPS(R)) surveys provide insight into healthcare quality as seen from the perspective of the patient's experiences with care. With about two million completed surveys over the past 10 years, the Medicare CAHPS surveys can be analyzed to assess sources of variation in beneficiary experiences.
This talk summarized findings about:
(1) identifying conceptual domains of experiences through multilevel factor analysis,
(2) relative contributions of geographical and organizational factors to various experiences with care,
(3) geographical associations between experiences in Medicare Advantage and traditional Medicare, (4) associations of CAHPS-assessed quality with local utilization patterns.
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