We now have everyone hired and scheduled, 16 students in total. Things are coming along well as the semester gets underway, and I have some announcements on procedures and training. Before I begin, I would like to thank all of you for making the transition into this school year relatively smooth!
New Blog to Support Communication
I have developed a new blog to post communications and keep track of policy/procedure/news, as we add new spaces and evolve as a service. The blog can be found at: http://blog.lib.umn.edu/spic0016/slcstaff/. This link will be added to the favorites toolbar on browsers at both Wilson and Walter SLC. Rather than lengthy emails, we will typically send out a notice with a link to the blog in the future.
Security Procedure Reminder
I would like to inform new hires, and remind returning students that whenever you respond to a serious situation or a patron reports a problem situation - whether it be an emergency, crime, or conflict - we need to fill out an incident report immediately, found at: http://staff.lib.umn.edu/security/icf.phtml
Also, if such a situation arises, please contact me immediately as well, so that I am aware of the situation. Please keep in mind that your safety is always paramount. If you are unsure what to do in an uncomfortable situation, and myself, Virginia, or our director, Jerilyn, are unavailable, please contact a library staff member on duty. We will go over more specifics at our upcoming SMART consultant meeting and multimedia training (TBA-check new blog for announcement).
Contact information for the aforementioned, student contact information, and coverage schedules can be found at: https://wiki.lib.umn.edu/CES/StaffContacts
Mandatory Orientation Session for student staff - September 19
All student consultants are required to attend an orientation session in the Upson room Walter Library (first floor, next to the 103 ADCS lab), next Friday (September 19) from 1:00-3:00 pm. If you have class at that time, please let me know as soon as possible. Food will be provided.
Customer Service Training
All student consultants (and supervisors) are required to attend a two hour customer service workshop. I will have more information on the date and time (again, please check blog).
Unravels Assistant "Rovers"
I am extremely proud to announce just one day after going live with the Unravels shift sign up wiki: https://wiki.umn.edu/view/UnravelsShift/ShiftSignUp, students have signed up for roughly 35% of the shifts. If you have not yet visited the site, please do so and sign up! We really appreciate it. Just a reminder, all students are required to complete all three Unravels sessions, and at least the level or workshop you sign up to support. If you have not already done so, please register for the workshops this semester: http://www.lib.umn.edu/registration/.