Unattended service points
Hello Everyone,
Being that there has been some understandable concern raised by library staff regarding SMART Commons desks unattended, particularly at Walter, we are instituting a new policy today. For student consultants, at the end of the shift before you leave the Commons site, you need to contact through IM and receive confirmation from at least one staff person in our department, CES. All of the staff names have been added to g-talk in both Walter and Wilson.
They can also be found at: https://wiki.lib.umn.edu/CES/StaffContacts.
* If it is after hours (Walter), please call me (612)940-2710, so I can contact circulation staff on duty.
* If it is during the day, and no one is on IM, please call me or Virginia first, then call the names on the CES staff contact list.
* If all else fails, and you are unable to get a hold of anyone, before you leave:
o In Walter, call Amy Lewis 5-4056 or the staff supervisor in circulation basement level.
o In Wilson, tell reference.
CES staff: If I or Virginia are not available and a student consultant contacts you, I am going to make up a cheat sheet of how to conduct three basic functions:
1) Checking out multimedia equipment
2) Where the hold shelf is for faculty videos (circulated in the Great Hall)
3) Where the lock box is and combination, and how to use and let someone into the Media Viewing room.
For inquiries related to all other functions including, media production support, classroom setup, PAL or one-on-one consulting, or media booking reservations, I have already outlined those responsibilities and their contact information on an hours sheet at the front desk and entry into the SMART Walter space.
Thanks,
Scott
PS: In Walter, you will also notice that we have added Science Engineering Reference to our g-talk. If you receive a reference question, or need to contact science engineering this is a great way to communicate with their service desk!