April 28, 2004

AMA e-journal problem

This month (April), we have received several calls from patrons who are still being asked for a username and password when they try to access an AMA e-journal. Earlier in 2004, while the license was being worked out, patrons did need a special AMA username and password to view full text, but they shouldn't anymore.

It seems that the patrons who are still being asked for username and password have a cached copy/URL of the AMA e-journal in the browser on their computer. The problem has been solved either by having the patron clear the cache and history in their browser, or in one case when that didn't work, the patron had to reinstall their browser in order to fix the problem.

If you have any questions about this, please ask Jim, Lisa, or me.
Thanks, Kathy

Posted by biomedref at April 28, 2004 10:35 AM
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